Service Delivery Manager
LSEG (London Stock Exchange Group)
full-time
Posted on:
Location Type: Hybrid
Location: Hyderabad • India
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Tech Stack
About the role
- Own the end-to-end service lifecycle , including strategy, design, transition, operation, and continuous improvement
- Partner with Product Owners, Engineering Leads, and Architecture to shape technology roadmaps that deliver on business objectives
- Apply Agile and DevOps practices to enable iterative delivery, automation, and measurable outcomes
- Ensure alignment with enterprise architecture, security, and compliance standards
- Drive observability, monitoring, and performance management, using data-driven insights for continuous improvement
- Lead service reviews and establish key performance indicators (KPIs) and service level objectives (SLOs)
- Manage risk, capacity, and change proactively to maintain service reliability and performance
- Champion a culture of accountability, focusing on business outcomes, customer experience, and operational excellence
- Collaborate with vendors and internal partners to optimise total cost of ownership and technology lifecycle planning
- Lead and influence cross-functional teams, promoting knowledge sharing and a continuous learning mindset
Requirements
- 5 years’ minimum previous experience in project management (Agile/Waterfall) and in team co-ordination / management / stakeholder
- Strong understanding of Agile, DevOps, and CI/CD practices
- Proven experience managing technology products or platforms across their lifecycle
- Experience with SaaS, Cloud (AWS/Azure/GCP), and automation technologies
- Solid grounding in service management frameworks (ITIL, SRE, or equivalent)
- Experience of AI project lifecycle, from a technical and project management perspective
- Proficient in business process mapping, analysis, and transformation
- Hands-on experience with tools such as Asana, Jira, Power BI, Power Apps, and MS Office Suite
- Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans
- Curious about new technologies and tools, creative thinking and initiative taking for self learning
Benefits
- healthcare
- retirement planning
- paid volunteering days
- wellbeing initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AgileDevOpsCI/CDservice management frameworksAI project lifecyclebusiness process mappingtechnology product managementautomation technologiescloud computingperformance management
Soft Skills
team coordinationstakeholder managementstrategic thinkingcuriositycreative thinkinginitiativecollaborationleadershipaccountabilitycontinuous learning