Senior Escrow Servicing Operations Specialist
First American
Manager, Operations, Client & Government Reporting
LPL Financial
full-time
Posted on:
Location Type: Office
Location: Fort Mill • Arizona, North Carolina, South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $66,788 - $111,313 per year
Job Level
Mid-LevelSenior
About the role
- Lead a team of Senior Specialists and leads within Client and Government Reporting
- Provide ongoing support, coaching, feedback and developmental opportunities to staff
- Establish and maintain quality assurance standards, procedures, and controls for cost basis or client issued tax forms
- Partner with product management and technology teams during new product implementation and test new processes
- Close Vendor Management with multiple third party vendors
- Oversee Tax Season including scheduling, tax form production, and advisor-facing communications
- Handle escalated advisor and client issues via department mailbox
- Coordinate between onshore and offshore teams
- Assist with department projects: create new workflows, develop test scripts, perform QA, manage defects, and conduct User Acceptance Testing
- Speak as a representative for the firm with industry peers and business partners
- Establish, implement, and direct quality control efforts to ensure process requirements conform to quality standards
- Provide recommendations and reports to VP on successes, challenges, and needs
Requirements
- 3+ years or industry experience (preferably financial services) in Operations (preferably Cost Basis and/or Tax Reporting)
- SIE and Series 99 required or must be willing to obtain within 90 days
- Proven ability to lead, develop and coach professionals
- Strong mentoring and employee development skills
- Ability to inspire, motivate, and challenge your team
- Proactive and cognizant of deadlines and regulatory requirements
- Must be able to investigate instances where departmental service level agreements are not being met
- Must be able to adapt to change and pivot focus as needed
- Strong written and verbal communication skills
- Comfort with ambiguity and ability to learn quickly in a complex environment
- Ability to effectively communicate to senior leadership, financial professionals, and third party vendors
- Experience with complex work processes and communicating actions/outcomes
- Proficiency in Microsoft Office (Outlook, Excel, Word, Access & PowerPoint)
- Experience with BETA – Books and Records platform (preferred)
- Lean Six Sigma certified (preferred)
- Bachelor’s Degree (preferred)
- 3+ years of management experience (preferred)
Benefits
- 401K matching
- Health benefits
- Employee stock options
- Paid time off
- Volunteer time off
- LPL Total Rewards package with additional perks and resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
OperationsCost BasisTax ReportingQuality AssuranceUser Acceptance TestingWorkflow DevelopmentTest Script DevelopmentDefect ManagementVendor ManagementTax Form Production
Soft skills
LeadershipCoachingMentoringEmployee DevelopmentMotivationProactivityAdaptabilityCommunicationProblem SolvingCollaboration
Certifications
SIESeries 99Lean Six SigmaBachelor’s Degree