Operations

• Provide ongoing support, coaching, feedback and developmental opportunities to address staff needs
• Conduct regular meetings with on-site and cross-site staff
• Drive performance management culture, complete mid-year and year-end evaluations
• Conduct vendor, regulatory, and risk oversight for all processes
• Approve and sign off management reports, controls, and process checklist
• Reconcile and oversee large cash balances and security positions
• Support and contribute toward execution of projects and initiatives
• Leverage technology to automate manual work and simplify processes
• Develop risk based mitigation approaches
• Understand and interpret rule modifications and business needs
• Deliver client experience through operational and service excellence
• Develop quality service standards and processes
• Daily corporate action reconciliations, managing error rates, exception review processing and daily reporting
• Participate and implement departmental projects and User Acceptance Testing
• Handle escalations by both the Service Center and Advisors
• Other assignments as required by Leadership

Operations Manager, Corporate Actions

Director of Operations

Operations Engineer

Site Ops Manager

Truck Driver, Operations Specialist

Quality Operations Specialist