Senior Success Operations Analyst
LPL Financial
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $72,113 - $120,188 per year
Job Level
About the role
- Serve as a key operational support partner for IAS Advisor Success Management and Home Office teams.
- Assist in coordinating and resolving complex service issues, escalations, and exceptions
- Assist with managing exceptions, accommodations, and workflow troubleshooting to help minimize disruption for advisors and clients.
- Track issues through resolution and ensure timely communication with stakeholders.
- Support the development and maintenance of training materials, job aids, and reference documentation.
- Provide feedback and suggestions to improve training effectiveness based on advisor and staff experiences.
- Help reinforce best practices and consistent workflows across teams.
- Partner with Client Success POD CEMs and Operations teams to identify recurring issues and opportunities for improvement.
- Analyze operational data and reports to identify trends, risks, and efficiency opportunities.
- Contribute insights and recommendations that support process improvements, documentation, and communication enhancements.
- Work closely with Operations, Service, Technology, and other internal teams to support seamless service delivery.
- Assist with communicating operational updates, including fee changes, policy updates, FINRA guidance, and system enhancements.
- Provide data and operational insights to support decision-making within the IAS Advisor Success Management team.
Requirements
- Active Series 7 and Series 66 licenses or ability to obtain within a defined timeframe
- 3+ years of financial services experience, including exposure to both W2 and 1099 advisor model
- 3+ years of experience in service, operations, or branch administration
- Solid problem-solving skills with the ability to analyze issues and support effective resolutions
- Analytical mindset with the ability to interpret data and identify trends
- Clear, professional communicator who collaborates well across teams
- Highly organized with strong time-management skills
- Adaptable and comfortable working in evolving or ambiguous situations
- Proven self‑starter focused on high‑quality output and continuous process improvement
Benefits
- 401K matching
- health benefits
- employee stock options
- paid time off
- volunteer time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproblem-solvingworkflow troubleshootingprocess improvementtraining developmentdocumentationservice deliveryoperational insightscommunication enhancementstrend identification
Soft Skills
clear communicationcollaborationorganizational skillstime managementadaptabilityself-starteranalytical mindsetfeedback provisionbest practices reinforcementstakeholder communication
Certifications
Series 7 licenseSeries 66 license