LPL Financial

Associate Analyst, Operations

LPL Financial

full-time

Posted on:

Location Type: Office

Location: Fort Mill • North Carolina • South Carolina • United States

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Salary

💰 $21 - $35 per hour

About the role

  • Supporting complex cash management related issues, ownership of each inquiry as the main point of contact and providing First Call Resolution, when possible.
  • Taking ownership of the case that results in follow-up phone calls, processing, and proper documentation.
  • Supporting and managing escalated issues in a timely manner and acting as the point of contact for case resolution.
  • Facilitating the proper handling of client complaints per regulatory requirements by communicating to and collaborating with FINOP, Compliance, Legal, and Risk teams when necessary.
  • Maintaining and actively participating in the team training program and new hire onboarding experience.
  • Maintaining a positive and supportive workplace environment by taking initiative and assisting individual team members when appropriate.
  • Delivering regular positive feedback and coaching opportunities to support the team’s development.
  • Keeping apprised of and promoting new processes and controls, actively leading in daily huddles, and participating in monthly department meetings.
  • Providing feedback and process improvements to drive the business forward.
  • Implementing and maintaining a team-specific error tracking process to ensure proper coaching and training take place at the senior operations and associate service consultant level.
  • Reporting and presenting trends and process improvement recommendations to senior leaders at the team and enterprise level.
  • Assisting with and/or supporting ad hoc projects, presentations, monitoring, associate engagement and reporting as needed.

Requirements

  • 2+ years professional experience in financial services
  • 2+ years business analysis (or similar) and/or process improvement experience
  • Strong understanding of or experience with move money transactions and related regulatory requirements
  • Skilled in client service and dedicated to providing a high-quality client experience
  • Excellent collaboration, verbal/written communication and organizational skills
  • Ability to prioritize and multi-task in a fast-paced environment
  • Change Agent, able to define the future state and assist with implementing change as necessary
  • Strong execution ability and a sense of urgency
  • Creative, flexible and an experienced practitioner
Benefits
  • 401K matching
  • health benefits
  • employee stock options
  • paid time off
  • volunteer time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisprocess improvementcash managementmove money transactionsregulatory requirements
Soft Skills
client servicecollaborationverbal communicationwritten communicationorganizational skillsprioritizationmulti-taskingchange managementexecution abilitycreativity