Complaint Analyst
LPL Financial
full-time
Posted on:
Location Type: Hybrid
Location: Fort Mill/Charlotte • California • Massachusetts • United States
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Salary
💰 $59,830 - $99,717 per year
About the role
- Receive, review, and triage customer complaints related to operational issues
- Conduct thorough investigations of operational complaints by gathering relevant data
- Collaborate with relevant departments to resolve complaints efficiently
- Document and maintain accurate records of complaints
- Identify opportunities for process improvements based on complaint analysis
Requirements
- 2+ years of experience in complaint management, operational analysis, or customer service within the financial industry
- Strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite
- Strong interpersonal skills
Benefits
- 401K matching
- health benefits
- employee stock options
- paid time off
- volunteer time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
complaint managementoperational analysiscustomer service
Soft skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skills