Loyalty Juggernaut

Business Analyst

Loyalty Juggernaut

full-time

Posted on:

Location Type: Remote

Location: Canada

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Tech Stack

Cloud

About the role

  • Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
  • Develop comprehensive business cases and market feasibility analyses.
  • Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
  • Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
  • Design, deliver, and maintain training programs for client users.
  • Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
  • Collaborate with the product management team to drive innovation and deliver transformative product features.
  • Develop high-impact product marketing collaterals, including white papers and presentations.
  • Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

Requirements

  • A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
  • Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation.
  • Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
  • Exceptional interpersonal skills and a problem-solving mindset.
  • Proven ability to manage complex priorities and projects under pressure.
  • Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
  • A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.
  • Certification in business analysis.
  • Experience with scaled agile methodologies.
  • Familiarity with various delivery methodologies.
  • Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
  • Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.
Benefits
  • A collaborative and empowering work culture that fosters continuous learning and growth.
  • Opportunities to make a tangible impact on our clients' businesses.
  • A chance to collaborate with a talented team of passionate individuals.
  • The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisenterprise product implementationcustomer loyalty strategiesproject documentationkey performance indicatorsmarket feasibility analysisproduct marketingscaled agile methodologiesopen-source technologiesmachine learning
Soft Skills
communication skillsinterpersonal skillsproblem-solving mindsetattention to detailadaptabilityresiliencepersuasive presentationsmanaging complex prioritiescommitment to excellencecollaboration
Certifications
business analysis certification