Loyalty Juggernaut

Director

• Serve as the senior executive contact for a portfolio of top tier Americas accounts, in both English and Spanish.
• Lead Quarterly Business Reviews, account planning and roadmap sessions with senior stakeholders across marketing, digital, IT and finance.
• Align client engagement strategies with NRR, ARR and CLTV targets and translate them into clear account plans and actions.
• Identify growth opportunities within each account and partner with Sales and Finance to structure and close expansions and renewals.
• Co create long term loyalty and engagement roadmaps with clients, ensuring GRAVTY® is central to their customer strategy.
• Design and run tailored engagement models for strategic, key and core accounts in the Americas region.
• Deliver outcome focused onboarding and ongoing optimisation using data, analytics and experimentation.
• Maintain detailed account plans with clear objectives, risks, opportunities and measurable success metrics.
• Partner with Client Delivery, Product and Engineering to ensure programs are executed on time, within scope and with high quality.
• Anticipate client needs, address issues before they escalate and maintain a strong senior level relationship map in every account.
• Build and refine scalable frameworks, playbooks and processes for client engagement across the Americas.
• Establish and monitor KPIs for engagement success, retention and satisfaction, and act quickly when indicators trend negatively.
• Run structured governance with clients, including steering committees, issue management and change control.
• Capture client insights and feed them back into Product, Delivery and GTM teams to influence roadmap and service design.
• Represent LJI and GRAVTY® at regional industry events, client forums and executive workshops in the Americas.
• Position LJI as a strategic partner by sharing best practices, benchmarks and thought leadership on loyalty and customer engagement.
• Develop case studies and reference stories that showcase successful partnerships in both English and Spanish.
• Build client advocates and references who will support sales cycles, speaking engagements and new business opportunities.

Director of Client Engagement

Product Marketing

• Create, refine, and communicate product value proposition, messaging, and positioning for GRAVTY® in target industries and segments.
• Develop and execute effective go-to-market strategies for new features and market launches.
• Collaborate closely with Product, Sales, and Customer Success teams to drive product adoption, retention, and expansion.
• Conduct market research, customer discovery, and competitive analysis to inform positioning, pricing, and sales enablement.
• Develop high-impact marketing collateral—white papers, presentations, case studies, customer stories, and sales tools to support pipeline growth.
• Design and deliver compelling sales pitches and demo scripts for field teams.
• Partner with clients and Product Specialists to gather feedback and inform continuous improvement.
• Support RFP responses and proposal development with product marketing insights.
• Champion GRAVTY®’s thought leadership through webinars, events, and digital marketing initiatives.

Director of Client Engagement

Product Marketer