Loyalty Juggernaut

Business Analyst

• The job will involve intense Business Consulting and Product Implementation
• Conduct structured discovery with clients, analyze requirements, key pain points and opportunities, target business and IT outcomes.
• Conduct cost-benefit and market feasibility/relevance analysis.
• Study competitive landscape, market trends impacting their business, etc.
• Advise customers on customer loyalty strategies, define measures (KPIs) for success.
• Deliver program definition, provide ongoing oversight, track program performance and optimization strategies.
• Design, implement, and test the solution.
• Plan and deliver training for client users.
• Develop project collaterals.
• Deliver world-class post-implementation support as per the SLAs support and exceed client expectations.
• Manage and grow LJI business in client accounts (customer value).

Business Analyst, BBA Grads

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

Loyalty Juggernaut

Business Analyst, BBA Grads

Business Analyst

Business Analyst – Intern

Business Analyst, Intern

Business Analyst