Loyalty Juggernaut

Business Analyst

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

Loyalty Juggernaut

Business Analyst

Business Analyst – Intern

Business Analyst, Intern

Business Analyst