Senior Manager – Client Engagement

Loyalty Juggernaut

Senior Manager of Client Engagement at B2B SaaS company leading client strategies and driving growth. Collaborating with global brands to transform loyalty programs and maximize client value.

Posted 7/17/2026full-timeRemote • 🇦🇪 United Arab EmiratesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Client Engagement and Account Management, with a strong focus on aligning client needs with commercial objectives and driving measurable success. Proven ability to manage enterprise accounts and engage effectively with C-level stakeholders while utilizing project management methodologies such as Agile, SAFe, and SCRUM.

Highest-signal resume keywords

Client EngagementAccount ManagementStakeholder ManagementProject Management MethodologiesData-Driven Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client StrategyGovernance ModelsEnterprise Account ManagementGrowth DrivingRisk AssessmentAI Product ExpansionProgram RoadmapsGRAVTY® AdoptionAgile MethodologySCRUM

Soft Skills

Influencing SkillsArticulate CommunicationTrust BuildingCritical AssessmentProactive Approach

Tools & Technologies

GRAVTY®

Industry Keywords

Client ServicesC-Level EngagementStakeholder AlignmentProgram SuccessOpportunity Identification

About the role

Key responsibilities & impact

Take end-to-end ownership of client strategy, engagement, and governance
Own and manage engagement for Strategic and Key accounts, ensuring program success and maximising GRAVTY® adoption
Act as a trusted advisor to senior client stakeholders, aligning their business objectives with GRAVTY®’s capabilities
Oversee governance models to ensure all client requests, programme roadmaps, and deliverables remain on track
Drive AI and product expansion, positioning GRAVTY® as an essential platform for client success
Identify and address gaps in client engagement strategies, ensuring a proactive approach to risk and opportunity

Requirements

What you’ll need

8+ years in Client Engagement, Account Management, or Client Services
A strong track record of managing enterprise accounts, driving growth, and achieving measurable success
Proven ability to align client needs with commercial objectives
Experience managing C-level and senior stakeholders, with strong influencing skills
Familiarity with project management methodologies such as Agile, SAFe, and SCRUM
A confident and articulate communicator who can build trust and credibility with both mid-level and senior stakeholders
Ability to assess challenges critically, offering practical, data-driven solutions that drive results for both the client and LJI.

Benefits

Comp & perks

Work with top-tier global brands, shaping their loyalty strategies and driving industry innovation.
Lead high-impact client engagements in a fast-scaling, empowered work environment.
Collaborate with world-class teams on cutting-edge AI and loyalty solutions.
Make a real impact—this is not just account management; this is strategic leadership.