Strategic Account Manager
Loyal
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $110,000 per year
About the role
- Owns a Revenue Retention goal of 95% within their book of business
- Serves as the primary liaison for key accounts, building strong, long-term relationships with executives and key stakeholders
- Partners with Sales to understand customer goals, motivations for partnering with Loyal, and expected contract outcomes
- Maintains and regularly updates the Customer Health Scorecard; proactively flags changes in account health to leadership and collaborates on risk mitigation strategies
- Builds referenceability and actively solicits referrals from key stakeholders to internal and external prospects
Requirements
- Bachelor’s degree in Business, Healthcare, or related field or equivalent work experience
- Experience in digital healthcare and/or specifically with hospitals or health systems.
- 5 years of experience in full-cycle strategic enterprise account management.
- Proven track record of maintaining and growing customer relationships.
- Experience working within a software-as-a-service (SaaS) company
- Experience working within a high-growth and/or ambiguous environment, with proven experience to be dynamic
Benefits
- Comprehensive health, dental, and vision insurance plans with HSA/FSA options
- Flexible PTO, sick, and personal days
- Company paid holiday week between Christmas and New Year's!
- $50 Monthly Internet Stipend
- Long-term & short-term disability
- 401[k] plan
- Stock Options
- Bonus Program
- Generous Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer relationship managementrisk mitigation strategiescustomer health scorecardstrategic planningcontract managementdata analysis
Soft Skills
relationship buildingcommunicationcollaborationproblem-solvingdynamic adaptability