Loyal

Account Manager

• Owns a Revenue Retention goal of 95% within their book of business
• Serves as the primary liaison for key accounts, building strong, long-term relationships with executives and key stakeholders
• Partners with Sales to understand customer goals, motivations for partnering with Loyal, and expected contract outcomes
• Maintains and regularly updates the Customer Health Scorecard; proactively flags changes in account health to leadership and collaborates on risk mitigation strategies
• Builds referenceability and actively solicits referrals from key stakeholders to internal and external prospects

Strategic Account Manager

Research Scientist

• Own and lead the end-to-end drug product development strategy, including pre-formulation, formulation development, scale-up, and clinical manufacturing.
• Serve as the technical lead for all drug product activities with CDMOs, including selection, oversight and troubleshooting
• Provide strategic guidance on raw material sourcing, manufacturability, product quality risk assessments, and lifecycle management considerations.
• Identify and proactively mitigate technical, regulatory, and supply risks; develop contingency strategies to ensure program continuity.
• Author, review, and approve drug product CMC sections for regulatory submissions (IND/CTA and amendments), and represent Drug Product CMC in regulatory agency interactions.
• Lead technical due diligence efforts, including CDMO evaluation, proposal review, data integrity assessments, and master batch record approval.
• Establish and implement robust experimental strategies, including design of experiments (DoE), to optimize formulation and process development.
• Mentor and provide scientific leadership to internal team members and consultants; elevate organizational capabilities in drug product development.
• Lead process readiness activities for Pre-Approval Inspections (PAIs), ensuring manufacturing processes, documentation, validation packages, and technology transfer records are inspection-ready and aligned with regulatory expectations

Strategic Account Manager

Senior Principal Scientist, Technical Operations