LOXXESS Gruppe

Customer Support

• Managing national and international B2B customers in pharmaceutical logistics
• Independently handling and processing customer orders — from order entry to invoicing
• Preparing credit and debit notes
• Organizing and coordinating exports in compliance with GDP/GMP guidelines and applicable customs regulations
• Acting as the point of contact for customers, freight forwarders, and internal departments
• Monitoring delivery dates, transport temperatures, and agreed delivery terms
• Diligent maintenance and documentation of all order-relevant information in accordance with pharmaceutical quality requirements
• Actively supporting continuous process improvements in Customer Service and Export

Customer Service Specialist

Compliance

• Actively contribute to the preparation of group-wide sustainability reporting and to targeted internal and external communication
• Support the development of a group-wide legal register for the systematic recording and assessment of regulatory requirements
• Assist in updating and further developing the group-wide CO2e balance
• Participate in establishing central data management and ensuring high data quality
• Support the strategic integration and governance of sustainability within the organization and in collaboration with external partners
• Assist in designing and delivering trainings and workshops on sustainability and compliance

Customer Service Specialist

Sustainability and Compliance Intern