Lower

Director

• We are a nationwide mortgage lender specializing in residential and commercial lending. The Director of Appraisal Services is responsible for overseeing the strategic direction, daily operations, and regulatory compliance of the company’s appraisal function. This leadership role requires a deep understanding of residential real estate valuation, strong team management skills, and the ability to implement scalable appraisal practices aligned with industry standards and organizational goals.
• Leadership & Team Management: Lead, mentor, and manage a team of appraisal coordinators and support staff. Assign appraisal review tasks, conduct performance evaluations, and guide staff through complex valuation scenarios. Cultivate a high-performing team focused on accuracy, compliance, and service excellence.
• Appraisal Policy & Regulatory Compliance: Develop, implement, and maintain appraisal policies and procedures in compliance with federal, state, and investor regulations. Monitor and interpret regulatory changes (e.g., USPAP, FIRREA) to ensure the department remains in full compliance.
• Quality Assurance & Risk Oversight: Oversee appraisal reviews and quality control processes to ensure valuations are credible, defensible, and in line with applicable standards. Identify valuation risks, trends, or discrepancies and implement proactive mitigation strategies.
• Vendor & Partner Management: Manage relationships with external appraisal firms, Appraisal Management Companies (AMCs), and independent appraisers. Evaluate vendor performance, negotiate contracts, and ensure timely delivery of high-quality appraisal services.
• Technology & Operational Efficiency: Collaborate with technology teams and operations to assess, implement, and optimize appraisal software and tools to improve department workflow and reporting accuracy. Drive process improvements to reduce turnaround times and improve service quality.
• Dispute Resolution: Lead resolution efforts for appraisal-related disputes, discrepancies, or escalations from stakeholders, ensuring objectivity and professionalism.
• Reporting & Communication: Prepare and present reports on appraisal activities, performance metrics, and compliance status for executive management and regulatory bodies. Serve as the primary point of contact for appraisal-related inquiries from internal departments and external partners.

Director of Appraisal Services

Support Engineer

• Provide prompt and helpful analysis and response to support requests.
• Utilize a web-based ticketing system to respond to and update customers, adhering to established service level agreements.
• Identify, prioritize, and escalate urgent issues requiring advanced technical support.
• Identify and troubleshoot a variety of end-user requests across our LOS, POS, and Process Automation technologies through an established triage process.
• Track incoming ticket types to identify trends and facilitate training and resources as needed.
• Assist with communicating technology changes and updates to the field as necessary.
• Update and maintain system documentation supporting root cause analysis and solutions.
• Assist with new user setup, user maintenance, and concierge onboarding to Lower technologies.
• Learn and execute basic functions of LOS, POS, and Process Automation to assist with day-to-day system administration.
• Serve as a subject matter expert on designated projects and initiatives as needed.
• Perform other duties and application configuration and support tasks as assigned.
• Provide excellent customer service.

Mortgage Technology Support Technician

• IT Support Analyst II provides advanced technical support, troubleshooting, and customer service for end users.
• This role is responsible for diagnosing complex IT issues, assisting with IT training, and supporting IT infrastructure.
• IT Support Analyst II collaborates with vendors and escalates unresolved issues to higher-tier support teams when needed.
• What you’ll do: Serve as the first or second point of contact for users experiencing technical issues.
• Diagnose, research, and resolve advanced hardware, software, and network-related problems.
• Assist with managing and maintaining IT assets, including computers, peripherals, and mobile devices.
• Provide technical guidance to Tier 1 analysts and assist in training new team members.
• Escalate unresolved technical issues to Tier 3 (IT Engineer) support when necessary.
• Work with vendors and internal stakeholders to develop and maintain IT training content.
• Assist with the onboarding and offboarding process, including provisioning and deprovisioning user accounts.
• Maintain and update IT documentation, knowledge base articles, and troubleshooting guides.
• Identify recurring IT issues and recommend solutions to improve system efficiency.
• Maintain a high level of customer service while working in a fast-paced IT environment.
• Perform other duties as assigned.