Lower Lights Health

Customer Support

• Answer a high volume of incoming patient calls
• Accurately schedule, cancel, and reschedule patient appointments
• Manage patient requests while providing a high level of customer service and confidentiality
• Handle work assignments from multiple electronic platforms accurately and timely
• Greet callers promptly, courteously, and professionally
• Screen calls and accurately document messages while maintaining confidentiality
• Operate multiple computer applications simultaneously and efficiently
• Work toward department call and productivity metrics
• Maintain effective working relationships with patients, families, the public, coworkers, and interdepartmental staff
• Participate in orienting and training new staff
• Apply Lower Lights Christian Health Center policies and procedures
• Perform other duties as assigned

Customer Service Rep – Spanish/English Bilingual