Customer Service Rep – Spanish/English Bilingual

Lower Lights Health

Bilingual Customer Service Representative scheduling patient appointments for Lower Lights Christian Health Center, which provides whole-person healthcare in Central Ohio. Handling high-volume calls and electronic work assignments confidentially.

Posted 8/4/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing high volumes of patient calls and appointments. Proficient in using multiple computer applications and maintaining confidentiality in a healthcare setting.

Highest-signal resume keywords

Fluent In English And SpanishCustomer Service ExperienceAttention To DetailTime Management SkillsKnowledge Of Microsoft 365

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingGeneral Computer NavigationMedical Terminology

Soft Skills

Professional BehaviorOrganizational SkillsAbility To Work Independently

Tools & Technologies

Microsoft 365OutlookTeamsExcel

Industry Keywords

Patient ConfidentialityCall Center EnvironmentOffice Practices And Procedures

About the role

Key responsibilities & impact

Answer a high volume of incoming patient calls
Accurately schedule, cancel, and reschedule patient appointments
Manage patient requests while providing a high level of customer service and confidentiality
Handle work assignments from multiple electronic platforms accurately and timely
Greet callers promptly, courteously, and professionally
Screen calls and accurately document messages while maintaining confidentiality
Operate multiple computer applications simultaneously and efficiently
Work toward department call and productivity metrics
Maintain effective working relationships with patients, families, the public, coworkers, and interdepartmental staff
Participate in orienting and training new staff
Apply Lower Lights Christian Health Center policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent
Ability to read, write, and understand English and Spanish fluently (required)
Knowledge of professional office practices and procedures
Ability to type and general computer navigation (required)
At least one year's customer service experience required, preferably in a call-center environment
Strong attention to detail
Effective time management and organizational skills
Ability to work independently
Professional and respectful behavior with coworkers
Knowledge of Microsoft 365 applications such as Outlook, Teams, and Excel preferred
Knowledge of medical terminology preferred

Benefits

Comp & perks

Health benefits including medical, vision, dental, life, disability
Annual Paid Time off (prorated after 90 days)
Paid Holidays
Qualified employer for the PSLF Program’s student loan forgiveness
Employee Assistance Program (EAP) with access to various consultants
3% match toward retirement fund
Never work second or third shift
No travel required