Lowe's Companies, Inc.

Human Resources

• Serve as a strategic director of labor relations supporting Lowe’s operations and corporate functions.
• Influence and facilitate the organization's labor relations strategy, recommend best practices, and provide advice for improving associate engagement.
• Design and implement processes to identify and resolve issues quickly, improving associate engagement and mitigating the risk of future disruption.
• Develop and deliver ongoing training for HR and people leaders.
• Evaluate internal operations and HR data to identify engagement opportunities and anticipate labor activity.

Director – Labor Relations

Sales

• Discover customers’ needs and offer solutions to them through the company’s services or products
• Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products
• Responsible for meeting sales objectives
• Maintain a strong relationship within assigned territory thru active engagement in the store and assigned region.
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Builds client relationships asking qualifying questions to fully understand and assess client needs
• Overcomes client objections by understanding client motivations and desired project outcomes
• Captures accurate measurements, confirms client product selections, reviews next steps, and gains a scheduled commitment (i.e., confirmed date and time) for follow-up
• Follows-up with clients who have not made a buying decision when the company runs promotions
• Calls clients 24 hours in advance to confirm appointments
• Prepares for all upcoming appointments by coordinating calls, products, and activities
• Works with general contractors and/or installers to quote, sell, and produce accurate jobs
• Keeps appointment calendar active and updated so that associates may schedule appointments for them
• Provides detailed/comprehensive updates to Services Territory Sales Manager during 1-1 meetings
• Delivers paperwork to the store and project information to the appropriate store to ensure projects are produced accurately and on a timely basis
• Maintains project folders and ensures all paperwork (e.g., contracts, pricing worksheets and proposal documentation) is filled out according to policy
• Maintains all collateral, samples, forms and paperwork and ensures all samples are clean, workable and prepared for client demonstration
• Takes all necessary safety precautions when visiting customers in their home
• Although majority of time is spent outside of store, this individual must adhere to all safety requirements when in the store and is held to the same safety measures of other associates.

In-Home Sales Specialist

Supply Chain

• Partner with Supply Chain leadership team to create visibility and ownership around safety, environmental and asset protection related initiatives
• Plan and conduct periodic audits, inspections and walkthroughs of assigned facilities
• Manage 3rd party security guard services
• Ensure proper execution of Lowe’s Security programs
• Lead the direction of safety, shrink mitigation/training, investigations/interviews, and environmental health
• Analyze incident trends, worker’s compensation claim metrics, and performs root cause analysis
• Build training content for emergency management and crisis response
• Ensure that hazardous materials are properly cleaned and disposed of
• Identify opportunities for internal theft and investigate potential cases

Director – Labor Relations

In-Home Sales Specialist

Supply Chain Asset Protection & Safety Manager