Lovisa Pty Ltd

Customer Support

• Manage the customer service responses for Lovisa.com, live chat, inbound phone calls and social media
• Engage our team and customers purposefully to achieve 100% service resolution within 24 hours
• Reply back to customers in a timely manner in line with the departments KPIs
• Manage adhoc duties as directed by the CX Manager and Coordinator
• Liaise with internal stakeholders such as the marketing, digital, trade and retail teams
• Solve customer issues, complaints and feedback in an efficient way while adhering to our policies
• Capture, report and resolve feedback from customers regarding Lovisa.com experience
• Keep the Lovisa Store Locator service up to date with our available stores around the globe
• You will be an excellent multitasker with the ability to speak the Lovisa lingo during live chat sessions with our customers globally

Customer Care Support