Love Strategies, Inc.

Customer Success Manager

• Set up clients for success in the Love Accelerator program.
• Monitor activity of 250+ clients to identify opportunities for further support
• Direct interaction with clients via phone/Zoom to identify key needs and develop action plans for next steps.
• Qualify and ascend clients to our premium program, Lux.
• Increase overall client satisfaction by facilitating a smooth transition into the program.
• Remediate payment plan failures for existing clients
• Process renewals, and secure referrals and testimonials.
• Manage a 40-hour weekly schedule including:
• Hold 6 hours of availability managed through Calendly
• Engaging in community introduction responses.
• Conducting client welcome calls to help clients get started..
• Serving as the first line of customer support via text, email, voicemails, helpdesk, and community forum messages.
• Monitoring feedback surveys and conducting follow-ups.
• Setting appointments for Lux consultations.
• Monitoring and supporting the Lux clients’ progress.
• Mitigating refunds through direct communication by phone or Zoom.
• Participate in regular team meetings with the lead.

Client Success Manager