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Client Success Manager
Love Strategies, Inc.Client Success Manager for a Love Coaching Company supporting clients in their personal development and relationship goals. Engaging with 250+ clients and facilitating smooth transitions into programs.
About the role
Key responsibilities & impact- Set up clients for success in the Love Accelerator program.
- Monitor activity of 250+ clients to identify opportunities for further support
- Direct interaction with clients via phone/Zoom to identify key needs and develop action plans for next steps.
- Qualify and ascend clients to our premium program, Lux.
- Increase overall client satisfaction by facilitating a smooth transition into the program.
- Remediate payment plan failures for existing clients
- Process renewals, and secure referrals and testimonials.
- Manage a 40-hour weekly schedule including:
- Hold 6 hours of availability managed through Calendly
- Engaging in community introduction responses.
- Conducting client welcome calls to help clients get started..
- Serving as the first line of customer support via text, email, voicemails, helpdesk, and community forum messages.
- Monitoring feedback surveys and conducting follow-ups.
- Setting appointments for Lux consultations.
- Monitoring and supporting the Lux clients’ progress.
- Mitigating refunds through direct communication by phone or Zoom.
- Participate in regular team meetings with the lead.
Requirements
What you’ll need- ability to work 10 - 7pm PT
- work Sundays (with Friday & Saturday off)
- Ideally located in the MT or PT time zones so this altered work schedule is doable
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks and maintain attention to detail.
- Proficiency in using digital tools for scheduling, communication, and customer management.
- A proactive mindset always mining for opportunities rather than waiting for them to show up
Benefits
Comp & perks- Remote work
- base salary + commission
- ability to grow in scaling company.
ATS Keywords
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Soft Skills
interpersonal skillscommunication skillsattention to detailproactive mindsetclient supportcustomer satisfactiontask management