Love, Bonito

Supply Chain Executive – DC Returns Operations

Love, Bonito

full-time

Posted on:

Location Type: Hybrid

Location: South Jakarta • Indonesia

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Job Level

Junior

Tech Stack

ERPSQL

About the role

  • Manage the end-to-end execution of returns inbound operations across multiple 3PL distribution centers
  • Coordinate the flow of returned inventory from both e-commerce and retail channels into the warehouse network
  • Ensure returned inventory is received, inspected, processed, and made available in the system within defined turnaround times
  • Work closely with DC teams to prioritize returns receiving and putaway based on operational priorities and inventory needs
  • Ensure inbounded quantities are accurately reflected in WMS and ERP systems (e.g., SAP) upon receipt
  • Investigate and resolve inbound discrepancies including shortages, overages, mis-receipts, or system mismatches
  • Support inventory reconciliation activities related to returns inbounding.
  • Provide regular updates to stakeholders on returns status, delays, and risks to inventory availability
  • Conduct root cause analysis on recurring operational or inventory issues and work with 3PL partners and internal teams to implement corrective actions
  • Identify and drive process improvements or key initiatives to enhance returns processing efficiency, inventory visibility, and operational accuracy across the warehouse network
  • Support the implementation of new operational workflows, system enhancements, or automation initiatives to strengthen reverse logistics capabilities
  • Act as the primary point of contact for 3PL partners on reverse logistics operations, with working knowledge of inbound and outbound warehouse processes
  • Monitor and track operational KPIs and SLAs for returns inbounding, ensuring timely processing and adherence to agreed service levels
  • Identify recurring execution issues and work with 3PL partners to drive corrective actions
  • Conduct root cause analysis for delays or performance issues and drive corrective actions with 3PLs
  • Work closely with 3PL partners to continuously improve operational efficiency, inventory accuracy, and returns processing performance
  • Provide operational support for outbound fulfilment and inbound processing during peak periods or issue escalation
  • Support DC teams in resolving outbound delays, inbound backlogs, or exception cases
  • Assist in root-cause analysis for outbound or inbound-related issues that may impact customer experience
  • Conduct regular visits to the Indonesia DC to review inbound, outbound, and returns operations validating processes and SLAs
  • Build strong working relationships with warehouse teams through presence, follow-up, and accountability
  • Support on-site execution during critical launch periods or operational escalations
  • Support issue resolution and continuous improvement initiatives

Requirements

  • 1 year experience in engineering or supply chain field preferred (fresh graduates are welcome!)
  • Hands-on experience in supply chain or DC operations, especially 3PL environments
  • Strong understanding of inbound operations, with exposure to outbound fulfilment and returns processes
  • Experience managing execution across multiple stakeholders
  • Familiarity with ERP and WMS systems in an omni-channel or e-commerce environment
  • Strong proficiency in Excel / Google Sheets (mandatory); SQL is a plus
  • Comfortable working remotely, with strong self-discipline and ownership
  • Highly detail-oriented and takes strong ownership of timelines, tasks, and outcomes
  • Proactive, resilient, and not afraid to chase issues to closure
  • Clear and confident in communicating with stakeholders across markets
  • Passionate about operational excellence and continuous improvement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supply chain managementinbound operationsoutbound fulfilmentreturns processingroot cause analysisinventory reconciliationprocess improvementsoperational KPIsSQLExcel
Soft Skills
self-disciplineownershipdetail-orientedproactiveresilientcommunicationstakeholder managementproblem-solvingaccountabilityrelationship building