Love, Bonito

Part Time Global Customer Care Agent

Love, Bonito

contract

Posted on:

Location Type: Hybrid

Location: South Jakarta • Indonesia

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About the role

  • To support and sales to the customer by chat or e-mail such as order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
  • Respond promptly to customer inquiries.
  • Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
  • Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
  • Maintain customer databases and manage administration.
  • Organize workflow to meet customer timeframes.
  • Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Perform customer verifications and registration of new customer accounts.
  • Direct requests and unresolved issues to the designated resource.
  • Communicate and coordinate with internal departments.
  • Provide feedback and point out problematic areas to the leader to constantly improve internal processes.

Requirements

  • Bachelor degree, general education degree or equivalent are welcome to apply
  • Willing to work in shifting schedule (weekday, weekend, and public holidays).
  • Good Interpersonal skills (listening, communication and positive motivation).
  • Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications and social media platforms (Whatsapp, Line, Live Chat, Facebook, Instagram, Email, Google Review, Marketplaces such as Tokopedia & Shopee).
  • Willing to do product testing and documented for company needs
  • Knowledge of administrative procedures.
  • Familiarity with Google Workspace & Microsoft Office.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service principlesadministrative proceduresproduct testingcustomer verificationdatabase management
Soft Skills
interpersonal skillscommunication skillslisteningempathypositive motivation
Certifications
Bachelor degreegeneral education degree