Lourdes Health System

Technology Support Specialist

Lourdes Health System

part-time

Posted on:

Location Type: Hybrid

Location: Lippincott • New Jersey • United States

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Salary

💰 $27 - $42 per hour

About the role

  • Installs, configures, and responds to Customer Support calls for software, hardware, peripherals, and other data network devices
  • troubleshoots and repairs network connectivity issues
  • updates hardware inventory including spare parts
  • replaces and removes old equipment
  • develops and maintains technical documentation
  • interfaces with other IT teams and service vendors to resolve problems
  • Responsible for projecting a professional, friendly, customer service focused image in all customer communication
  • develops and maintains productive and professional relationships with other teams within IT.
  • Requires travel to customer/remote sites to complete tasks; home base assignment may vary based on support and customer needs - available 24/7 support as needed
  • Promptly responds to tickets and work orders and initiates resolution; updates ticket’s notes to include progress and resolution; follows up with customer to ensure satisfaction; leaves follow up notice when servicing customer equipment in their absence; adheres to IT business practices
  • Participates in IT projects as needed.
  • Creates and maintains support and technical documentation in department knowledgebase.
  • Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs; examines and resolves complaints; routinely rounds in customer areas to identify any trending issues or concerns
  • Performs in-depth research to reveal improved methods and technology for Information Technology customer functions.
  • Independently maintains job knowledge of the latest and emerging technologies, including new hardware, mobile devices, and various operating systems and by participating in educational opportunities.

Requirements

  • No prior professional experience required
  • Experience in computer hardware installation, maintenance, and repair preferred
  • Strong analytical, technical, and troubleshooting skills required
  • Customer focus and a positive, can-do approach are critical
  • Must have good interpersonal, verbal and written communication skills
  • Able to write and maintain clear documentation about system architecture, release, and implementation plans, and develop and maintain internal documentation
  • Strong attention to detail, problem investigation and diagnostic skills.
Benefits
  • medical/prescription, dental and vision insurance
  • health and dependent care flexible spending accounts
  • 403(b) (401(k) subject to collective bargaining agreement)
  • paid time off, paid sick leave as provided under state and local paid sick leave laws
  • short-term disability and optional long-term disability
  • colleague and dependent life insurance and supplemental life and AD&D insurance
  • tuition assistance
  • an employee assistance program that includes free counseling sessions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer hardware installationmaintenancerepairtroubleshootingnetwork connectivitytechnical documentationsystem architecturerelease plansimplementation plansdiagnostic skills
Soft Skills
customer focusinterpersonal skillsverbal communicationwritten communicationanalytical skillsproblem investigationattention to detailpositive attitudeprofessionalismrelationship building