Supervisor – Virtual Care Clinical Operations
Lourdes Health System
full-time
Posted on:
Location Type: Office
Location: Pennsauken • New Jersey • United States
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Salary
💰 $89,574 - $139,253 per year
About the role
- Supervise the assessment, identification, and documentation of qualifying patients for the Hospital at Home program through the use of pre-defined social and clinical eligibility criteria.
- Oversee care coordinator collaboration with a team of multi-disciplinary clinicians to facilitate the patient admission process into the program and communicate required patient logistics required for admission and ongoing clinical care.
- Sets and drive achievement of daily goals for Care Coordinators for achievement of operational results.
- Supervise the distribution and education of patient and family on the use of the telehealth tablet used for biometric data capture, patient symptom reporting, and telehealth visits, as well as, any other outlined equipment and supplies needed for patient care.
- Ensures performance standards are achieved including patient and family education
- Supervises Care Coordinator colleagues ensuring adherence to policies and procedures of the organization, including Human Resources, HIPAA and Patient confidentially regulations, and ensures policies, practices, and procedures are understood and followed by Care Coordinators.
- Understands regulatory directives and maintains compliance with all regulatory guidelines.
- Completes departmental reports within designed timeframes.
- Ensure coverage and that colleagues are appropriately trained.
- All other duties as assigned.
Requirements
- Minimum of 3 years of acute care nursing experience required.
- Experience working in an emergency department setting preferred.
- Ability to function independently and understand complex care management.
- Graduate of an accredited nursing program.
- BSN preferred.
- Current State of New Jersey nursing license to practice as a registered nurse.
- Current CPR certification and BLS.
- Valid Driver's License required.
Benefits
- medical/prescription, dental and vision insurance
- health and dependent care flexible spending accounts
- 403(b) (401(k) subject to collective bargaining agreement)
- paid time off
- paid sick leave as provided under state and local paid sick leave laws
- short-term disability and optional long-term disability
- colleague and dependent life insurance and supplemental life and AD&D insurance
- tuition assistance
- employee assistance program that includes free counseling sessions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
acute care nursingcare managementpatient educationbiometric data capturetelehealthclinical eligibility criteriapatient logisticsoperational resultsregulatory compliancereporting
Soft Skills
supervisioncollaborationindependencecommunicationgoal settingtrainingadherence to policiesproblem-solvingleadershiporganizational skills
Certifications
New Jersey nursing licenseCPR certificationBLS certification