Loopback Analytics

Data Analyst

• Distill complex business and technical requirements into viable analytical solutions
• Partner with subject matter experts to understand root cause patterns within data
• Data mapping, transformation and normalization
• Data visualization and interface/manipulation development
• Analytics platform enhancements and toolset evaluations
• Troubleshooting and audit trail development

Customer Success Manager

• Operate as the lead point of contact for all matters specific to the assigned client base
• Directs clients in the best practices and recommended usage of new software features
• Maintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client base
• Clearly communicate the progress of monthly/ quarterly initiatives to both clients and management
• Monitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedback
• Troubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problem
• Validate report changes to ensure minimal client disruption when releasing new reports
• Write and maintain client-specific logic to tag populations of interest, improving client navigation of platform
• Prioritize and escalate support incidents and requests based on business impact and documented guidelines
• Identify and cultivate opportunities and collaborate with the sales team to ensure continual growth and success.

Client Success Analyst

• Analyze Loopback’s large-scale healthcare data warehouse (claims, EHR, pharmacy, etc.) to support answering clinical research feasibility questions across various therapy areas.
• Assist in developing reporting tools that help non-technical stakeholders understand the data asset.
• Synthesize and communicate analytical findings to team members.
• Collaborate with Sales, Client Success, Product, and Operations teams to improve data quality, documentation, and product features.
• Gather and document customer feedback to inform future data product development.

Data Analyst

Client Success Analyst

RWD Data Analyst