Client Success Analyst

Loopback Analytics

Client Services Analyst at Loopback Health connecting clients with health system solutions. Managing relationships and product usage to optimize client success in specialty pharmacy.

Posted 6/14/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Operate as the lead point of contact for all matters specific to the assigned client base
Directs clients in the best practices and recommended usage of new software features
Maintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client base
Clearly communicate the progress of monthly/ quarterly initiatives to both clients and management
Monitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedback
Troubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problem
Validate report changes to ensure minimal client disruption when releasing new reports
Write and maintain client-specific logic to tag populations of interest, improving client navigation of platform
Prioritize and escalate support incidents and requests based on business impact and documented guidelines
Identify and cultivate opportunities and collaborate with the sales team to ensure continual growth and success.

Requirements

What you’ll need

Skills in Microsoft Excel, PowerPoint, and Word
Experience working in a health system specialty pharmacy
Experience with Microsoft PowerBI
Experience managing the implementation, optimization, utilization, and maintenance of large data sets
Experience with SQL and ability to write advanced formulas in data management languages
Bachelor’s degree in Computer Science, Information Systems, Business, or related field
Strong independent worker/self-starter with ability to work individually, while simultaneously contributing in a team environment
Passionate and decisive customer service-oriented person
Ability to work with aggressive schedules and deadlines
Experience managing clients or customers.

Benefits

Comp & perks

This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position.
All applicants must be currently authorized to work in the United States on a full-time basis.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft PowerBISQLdata management languagesdata optimizationdata utilizationdata maintenanceclient-specific logic

Soft Skills

independent workerself-startercustomer serviceteam collaborationcommunicationproblem-solvingrelationship managementtime managementprioritizationdecisiveness

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in Business