Operations Manager
Lonsec
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Lead and mentor the Operations team, supporting Research and Ratings while driving a culture of continuous improvement
- Oversee delivery schedules and collaborate with sector leads to ensure research outputs and contractual timelines are met
- Manage client contracting processes with Legal and Sales, and drive reporting and process optimisation
- Address data quality and system compliance issues in partnership with Data, Technology and Research teams, while owning key applications and related business processes
- Support product development and client engagement, provide operational insights, deliver management reporting, and help meet compliance obligations
Requirements
- Tertiary (preferably post-graduate) qualifications in Business, Data, Computer Science, Information Technology or related discipline or equivalent comparable work experience
- Demonstrated experience leading high‑performing Operations teams within fast‑paced and ideally regulated or financial‑services environments
- A track record of designing and delivering operational solutions and programs of work that align with business strategy and support organisational objectives
- Strong capability in building effective relationships and collaborating with internal teams, external suppliers, and clients to maximise business value
- Proven leadership strengths, fostering high performance, collaborative team culture, and client‑focused ways of working
- Well‑developed time‑management, communication, and stakeholder‑engagement skills, enabling coordination of complex responsibilities and successful delivery of operational processes
- Strong commercial acumen paired with pragmatic problem‑solving abilities to analyse operational issues and implement effective resolutions
Benefits
- Ongoing flexible working arrangements
- Family friendly work-life balance
- Paid parental leave
- Volunteer and Study leave
- Genuinely open and supportive culture with an approachable executive team
- Ongoing training and professional development
- Wellness program (including an annual wellness reimbursement for all staff to put towards health and wellness-related activities)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data quality managementprocess optimisationoperational solutions designmanagement reportingcompliance obligations
Soft Skills
leadershipcollaborationrelationship buildingtime managementcommunicationstakeholder engagementproblem solving
Certifications
post-graduate qualificationstertiary qualifications in Businesstertiary qualifications in Datatertiary qualifications in Computer Sciencetertiary qualifications in Information Technology