Closing Manager
Longbridge Financial, LLC (NMLS# 957935)
full-time
Posted on:
Location Type: Remote
Location: Paramus • New Jersey • United States
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Salary
💰 $130,000 - $140,000 per year
About the role
- Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners.
- Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance.
- Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements.
- Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management.
- Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met.
- Work with training, and other department heads to develop training tools for all team members.
- Notify and work together with underwriting, managers and other department team members of any issues or delays with closing.
- Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process.
- Monitor and send daily & weekly production reports with quality and current production challenges to management.
- Develop strategies to improve process and enhance workflow.
- Hold weekly department meetings.
- Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring.
- Onboarding calls with Wholesale partners.
- Complete internal and external audits of HECM and Proprietary programs.
- Review and edit work instructions as needed as well as update daily checklists.
- One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address.
- Motivate and lead team to success using daily recognition, team building activities and positive reinforcement.
- Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year.
- Complete and Administer Employee Annual Performance Review.
Requirements
- Strong knowledge of all closing regulations including but not limited to RESPA/TILA, Reg B, etc.
- Effectively work under time constraints with multiple competing priorities
- Ability to multi-task in fast paced environment
- Excellent leadership and communication skills
- Excellent follow up, problem solving and analytical skills
- Ability to proficiently use Microsoft Office software, including Outlook, Word, and Excel
- Must be responsible, detail oriented, and maintain reliable follow through
- May require long hours/overtime at certain times of the month
- Closing experience within the past 3 years
- 5+ years management experience a plus
- Bachelor’s degree required or equivalent combination of management and closing experience
- Multi-tasking and prioritization skills necessary
- Excellent customer service, time management, communications; oral and written skills a must
Benefits
- best-in-class health plans (medical, dental, vision, HSA, and FSA)
- generous PTO
- paid holidays
- company-paid life insurance
- competitive 401(k) match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
closing regulationsRESPATILAReg Bclosing experienceroot cause analysisperformance reviewauditsdocument preparationpipeline management
Soft Skills
leadershipcommunicationproblem solvinganalytical skillscustomer servicetime managementmulti-taskingprioritizationdetail orientedmotivation
Certifications
Bachelor’s degree