Longbridge Financial, LLC (NMLS# 957935)

Paralegal

• Review loan documents to ensure compliance with consumer federal and state laws and regulations including RESPA, TILA, ECOA, FCRA, Fair Housing Act, Dodd Frank, UDAAP, GLBA, HMDA, as well as FHA/HUD and GNMA guidelines
• Support new product development and project management including HELOC and reverse mortgage product offerings
• Support transactional management responsibilities of the legal team
• Assist in creating, editing, revising, proofreading, and redlining documents (including loan documents, legal contracts, agreements, letters, and other legal correspondence)
• Research and analyze law sources such as statutes, regulations, judicial decisions, and legal articles related to the mortgage industry
• Handle guideline issues that have legal nuances, research and advise on direction and next steps for product development

Underwriter

• support the Platinum Underwriting Team Lead in a project to build out the automated underwriting system
• Work directly with the Team Lead to assist for various tasks within the project
• Upload documents into the automated underwriting system, retrieve decision results, and provide all essential findings to the Team Lead
• Possesses the ability to work directly with multiple DE Underwriters, Underwriting Team Lead and Underwriting Manager

Temporary Underwriting Project Assistant

Manager

• Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners.
• Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance.
• Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements.
• Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management.
• Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met.
• Work with training, and other department heads to develop training tools for all team members.
• Notify and work together with underwriting, managers and other department team members of any issues or delays with closing.
• Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process.
• Monitor and send daily & weekly production reports with quality and current production challenges to management.
• Develop strategies to improve process and enhance workflow.
• Hold weekly department meetings.
• Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring.
• Onboarding calls with Wholesale partners.
• Complete internal and external audits of HECM and Proprietary programs.
• Review and edit work instructions as needed as well as update daily checklists.
• One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address.
• Motivate and lead team to success using daily recognition, team building activities and positive reinforcement.
• Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year.
• Complete and Administer Employee Annual Performance Review.

Closing Manager

Customer Support

• Answer incoming calls
• Initiate outbound calls
• Create interest in reverse mortgage program
• Qualify customer to meet program guidelines (AGE, LTV, Homeowner) scripted
• Transfer interested and qualified customer to sales team
• Create appointments for follow up
• Mail information packets to customers
• Update the Sales CRM with notes of each transaction

Sales Customer Service Representative

• Create sales opportunities for the Retail Sales team
• Answer inbound calls from customers wanting information about the reverse mortgage program
• Initiate outbound calls to potential customers
• Make 100+ dials per day
• Meet business defined metrics of production

Sales Customer Service Representative, Remote

Marketing

• Assist with copywriting for marketing materials including emails, social media, blogs, landing pages, and other assets
• Help create and organize marketing content for campaigns and ongoing initiatives
• Support content brainstorming and ideation sessions
• Assist with basic design or video editing tasks (when applicable)
• Collaborate with the marketing team to ensure content aligns with brand voice and messaging
• Edit and proofread content for clarity, accuracy, and tone

Summer Internship, Marketing

• Manage a team of Underwriters that underwrite for our Wholesale HECM channel
• Provide credit decisions and recommendations for complex situations
• Leads and directs the work of their team of underwriters
• Review and develop underwriting guidelines to ensure compliance
• Hire and train new underwriters to the team
• Interacts and collaborates with other Department Managers and Account Executives
• Attend scheduled Operational and daily Round Table meetings
• Maintain a thorough understanding of state and federal laws and regulations