Sales Customer Service Representative
Longbridge Financial, LLC (NMLS# 957935)
full-time
Posted on:
Location Type: Remote
Location: New Jersey • United States
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Salary
💰 $20 per hour
About the role
- Answer incoming calls
- Initiate outbound calls
- Create interest in reverse mortgage program
- Qualify customer to meet program guidelines (AGE, LTV, Homeowner) scripted
- Transfer interested and qualified customer to sales team
- Create appointments for follow up
- Mail information packets to customers
- Update the Sales CRM with notes of each transaction
Requirements
- Basic computer skills (MS Office), 10-key, and Soft phone
- Customer service background
- Basic understanding of the reverse mortgage product
- Mortgage industry knowledge
- Bilingual a plus
- Organized, performance driven
- Excellent communication skills, both written and verbal
Benefits
- best-in-class health plans (medical, dental, vision, HSA, and FSA)
- generous PTO
- paid holidays
- company-paid life insurance
- competitive 401(k) match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic computer skills10-keysoft phonereverse mortgage product knowledge
Soft Skills
customer serviceorganizedperformance drivenexcellent communication skillswritten communicationverbal communication