Perform needs analysis, gather, and analyze business and technical requirements, and provide recommendations for solutions and business process modifications
Work with technical teams to turn end-user and business requirements into solution design and implementation plans
Develop test plans for business applications/users and locations, act as the interface between the program and technical teams
Consider change management implications for implementation of new processes and strategize
Work with the business to understand and outline the impacted processes and business requirements
Provide detailed documentation including business requirements documents and plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end-users
Collect and manage test case documentation
Manage stakeholder needs, especially when conflicting, to drive stakeholders to a consensus
Manage and verify the fulfillment of requirements through testing, quality assurance, and pilots
Analyze data and provide reports as required

Requirements

8+ years of experience as a business systems analyst with understanding of ITSM platforms
Experience with testing and providing technical guidance with ServiceNow
Identify and clarify business outcomes to be solved through the use of ServiceNow application features
Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management
Demonstrated ability to build strong partnerships with all levels of the organization through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes
IT methodology and/or process implementation background

Benefits

Medical
Accident Insurance
Critical Illness Insurance
Dental
Vision
Health Savings Account (HSA) (LVS contributes $500 per plan year)
Flexible Spending Account (FSA)
Short-term Disability
Long-term Disability
Life Insurance
Accidental Death & Dismemberment
Voluntary Life and Accidental Death & Dismemberment
Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH
Discount Program
Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisrequirements gatheringsolution designtest plan developmentquality assurancedata analysisdocumentationchange managementstakeholder managementITSM

Soft Skills

customer servicerelationship buildinginfluencecommunicationcollaborationproblem-solvingconsensus buildingstrategic thinkingadaptabilityintuitive business insight