Global Service Desk Analyst, Spanish Bilingual
Long View Systems
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$40,000 - CA$52,000 per year
About the role
- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
Requirements
- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak Spanish fluently in a professional environment
- Excellent Spanish bilingual written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- Ability and willingness to work over weekends
Benefits
- Great people and culture
- Recognition programs
- FUN
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttier I supporttroubleshootingissue resolutionticket management systemincident management
Soft skills
bilingual communicationcustomer serviceadaptabilitystress managementrapport building