Long Home

Salesforce Administrator

• Manage day-to-day Salesforce administration, including users, roles, profiles, permission sets, queues, public groups, page layouts, Lightning pages, record types, fields, objects, and security settings.
• Build and maintain declarative automation using Salesforce Flow, approval processes, validation rules, formulas, dynamic forms, and other platform tools.
• Support Sales Cloud, Service Cloud, Field Service, CPQ, reporting, dashboards, and related Salesforce functionality.
• Partner with business users to gather requirements, troubleshoot issues, and design practical Salesforce solutions.
• Maintain data quality through duplicate management, required field logic, validation rules, reporting, imports, updates, and cleanup activities.
• Create and maintain reports and dashboards that provide useful visibility into sales, operations, service, and leadership metrics.
• Assist with release management, sandbox testing, change documentation, and deployment activities.
• Work with business stakeholders to understand current processes and identify opportunities to simplify, automate, or improve them.
• Translate business requirements into Salesforce configuration, automation, reporting, or integration requirements.
• Evaluate whether requested changes should be handled declaratively, through integration, or through light development.
• Help ensure Salesforce solutions are scalable, maintainable, and aligned with business priorities.
• Document system changes, process logic, integration behavior, and administrative procedures.
• Support point-to-point API integrations between Salesforce and internal or external systems.
• Assist with troubleshooting integration failures, data sync issues, authentication problems, field mapping errors, and API payload issues.
• Work with REST APIs, JSON payloads, authentication methods, connected apps, named credentials, and basic API testing tools.
• Partner with internal team members, vendors, or developers on integration design, testing, and issue resolution.
• Support middleware-based integrations; MuleSoft experience is a major plus.
• Perform or assist with light Apex, SOQL, or technical troubleshooting when declarative tools are not enough.
• Review debug logs, flow errors, validation failures, and integration logs to identify root causes.
• Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable.
• Maintain an environment that embodies the company’s Mission, Vision, and Values.
• Remain in compliance and up to date on all company-wide live and digital training.
• Perform other related duties as assigned.

Salesforce Administrator – Integration Specialist

Call Center Representative

• Lead new hire onboarding, classroom training, system training, and certification to ensure quality of service provided aligns with Long Home values.
• Assist in coaching, developing and motivating agents to provide “world class” customer service and meet all KPIs.
• Facilitate role-playing, objection handling, and sales skill development sessions.
• Train teams on new products, processes, systems, Salesforce updates, and AI initiatives.
• Work with Pulse Center management to oversee the day-to-day operations of the Pulse Center.
• Ensure team compliance of use of appropriate contact tracking technologies.
• Conduct call reviews, side-by-side coaching, and quality assurance coaching sessions.
• Monitor individual and team results through audit of quality assurance strategies and compliance with company policies.
• Report on agent performance, training opportunities and areas of improvement to management and provide resolutions.
• Assist managers in providing verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable.
• Maintain an environment that embodies the company’s Mission, Vision, and Values.
• Remain in compliance and up to date on all company-wide live and digital training.
• Successfully train and support rollouts of new products, processes, technology, and AI initiatives.
• Perform other related duties as assigned.

Salesforce Administrator – Integration Specialist

Contact Center Training Supervisor