London Borough of Newham

Business Analyst

• Lead the analysis of current (“as-is”) and future (“to-be”) service models to support service improvement.
• Elicit, document and manage business requirements across multiple workstreams.
• Translate business needs into clear requirements artefacts, including user stories, acceptance criteria and functional/non-functional requirements.
• Collaborate with stakeholders to identify pain points, risks, and opportunities for improvement.
• Facilitate workshops, stakeholder engagement sessions, and co-design activities.
• Use tools such as Miro, Microsoft Visio, and other process mapping platforms to visualise workflows, user journeys and service designs.
• Support solution design by working closely with delivery teams, developers.
• Contribute to testing activities, including defining test scenarios, supporting UAT (User Acceptance Testing), and ensuring solutions meet business needs.
• Support change implementation, including impact assessments and transition to business-as-usual.
• Ensure traceability between business needs, requirements, and delivered outcomes.

Digital Business Analyst, Project Lead – Housing Services Improvement Programme