Digital Business Analyst, Project Lead – Housing Services Improvement Programme

London Borough of Newham

Digital Business Analyst supporting Newham’s Housing Services Improvement Programme initiated for service improvements. Engaging with stakeholders and analysing business processes in a high-profile change initiative.

Posted 6/29/2026full-timeDockside • 🇬🇧 United KingdomSenior💰 £49,056 - £52,194 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing service models and translating business needs into clear requirements artifacts. Proficient in stakeholder engagement and facilitating workshops to drive service improvement and change implementation.

Highest-signal resume keywords

Business Requirements ManagementStakeholder EngagementService ImprovementRisk ManagementUser Acceptance Testing (UAT)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements ElicitationProcess MappingUser Story DevelopmentAcceptance Criteria DefinitionChange Implementation

Soft Skills

CollaborationFacilitationProblem Solving

Tools & Technologies

MiroMicrosoft Visio

Industry Keywords

Local AuthoritiesHousing ServicesMulti-Stakeholder Projects

About the role

Key responsibilities & impact

Lead the analysis of current (“as-is”) and future (“to-be”) service models to support service improvement.
Elicit, document and manage business requirements across multiple workstreams.
Translate business needs into clear requirements artefacts, including user stories, acceptance criteria and functional/non-functional requirements.
Collaborate with stakeholders to identify pain points, risks, and opportunities for improvement.
Facilitate workshops, stakeholder engagement sessions, and co-design activities.
Use tools such as Miro, Microsoft Visio, and other process mapping platforms to visualise workflows, user journeys and service designs.
Support solution design by working closely with delivery teams, developers.
Contribute to testing activities, including defining test scenarios, supporting UAT (User Acceptance Testing), and ensuring solutions meet business needs.
Support change implementation, including impact assessments and transition to business-as-usual.
Ensure traceability between business needs, requirements, and delivered outcomes.

Requirements

What you’ll need

Experience of working in local authorities, or similar sectors with knowledge of the services that are delivered by departments (Housing experience would be beneficial)
Experience of delivering complex, multi-stakeholder projects
Experience of risk and issue management
Success in implementing change to service delivery and achieving savings.

Benefits

Comp & perks

Flexible working arrangements including offices in Dockside, Stratford and working from home (minimum 2 days per week in the office).
Generous pension allowance as part of the Local Government Pension Scheme
Access to Newham Rewards employee benefits scheme
Employee Assistance Programme
Eye test and Flu vouchers