Customer Success Engineer

Logz.io

full-time

Posted on: 9/17/2025

Origin: • 🇺🇸 United States • Massachusetts

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Mid-LevelSenior

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About the role

Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
Train and coach customers to a successful on-boarding process and ongoing usage
Partner with sales on accounts planning and proactively identify technical opportunities for expansion
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved
Advocate internally for customer needs – be the technical voice of the customer within Logz.io

Obsessed about providing continuous value to customers; always thinking how to serve the customer better
Experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer
Leading E2E, customer facing activities with C-Level executives in Global 5000 customers
Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
Strong written and verbal communication skills in English, as well as business and technical acumen
Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
Ad hoc travel for customer onsights
BA/BSc degree in Software Engineering, Computer Science or equivalent experience