Logz.io

Technical Customer Success

• Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
• Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
• Train and coach customers to a successful on-boarding process and ongoing usage
• Partner with sales on accounts planning and proactively identify technical opportunities for expansion
• Define timelines, milestones and success criteria, while ensuring that they are successfully achieved
• Advocate internally for customer needs – be the technical voice of the customer within Logz.io

Customer Success Engineer