Logz.io

Support Engineer

• Own customer issues from initial response through resolution, escalating when needed with clear documentation.
• Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
• Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
• Help customers adopt and use Logz.io AI-powered features.
• Provide timely, empathetic, and professional customer communication.
• Collaborate with Product, Engineering, and Customer Success to improve customer experience.
• Contribute to internal knowledge bases and documentation.

Support Engineer, Tier 1