Logz.io

Director of Technical Account Management – EMEA

Logz.io

full-time

Posted on:

Location Type: Hybrid

Location: Tel Aviv • Israel

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Job Level

Lead

Tech Stack

CloudCyber Security

About the role

  • Build, lead, and develop a high-performing TAM organization across account management, technical success, and support.
  • Own renewal forecasting, planning, and execution to deliver predictable retention and upsell outcomes.
  • Lead commercial engagements, including pricing, negotiations, contract structure, and value realization conversations with customers.
  • Guide customers through the adoption of leading AI and data-driven products, demonstrating clear ROI to support expansions and renewals.
  • Implement scalable commercial processes that drive renewal discipline, expansion pipeline development, and account growth execution.
  • Partner cross-functionally with Sales, Product, and Finance to influence commercial strategy and maximize customer lifetime value.

Requirements

  • 5+ years in technical customer-facing roles with direct commercial or quota-adjacent responsibility (TAM, SE, CSM, AM, PS, etc.).
  • 3–5 years in post-sales or revenue leadership roles at high-growth SaaS companies, successfully leading teams through change.
  • 3–5 years selling to highly technical buyers (DevOps, developers, IT) with strong technical and commercial fluency.
  • Curiosity and competence across data, AI, cloud, consumption models, and modern SaaS economics.
  • Proven record of delivering renewal, retention, and upsell targets.
  • Demonstrated success in pricing strategy, commercial negotiation, and value-based selling.
  • Familiarity with cloud/SaaS markets (observability, log management, cybersecurity, DevOps a plus).
  • Excellent communication, negotiation, executive-level influence, and customer credibility.
  • Ability to work on-site in our TLV office 3 days per week.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal forecastingcontract negotiationvalue realizationpricing strategycommercial negotiationdata-driven productsSaaS economicstechnical fluencycustomer retentionupsell targets
Soft Skills
leadershipcommunicationnegotiationexecutive-level influencecustomer credibilitycuriositycompetencecross-functional collaborationadaptabilityteam management