Logistikbude

Senior Key Account Manager

Logistikbude

full-time

Posted on:

Location Type: Hybrid

Location: Dortmund • Germany

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Job Level

Senior

About the role

  • Customer Support & Relationship Management: You build strong, long-term relationships with our existing customers and ensure they grow successfully with us.
  • Project Management: You are responsible for customers' onboarding projects after the contract is signed and ensure they move into implementation as quickly as possible.
  • Upselling & Cross-Selling: You identify potential within existing customers and actively develop new business opportunities.
  • Monitoring & Reporting: You track KPIs, analyze the development of your accounts and derive measures to optimize performance.
  • Teamwork & Process Improvement: You work closely with Marketing, Sales and Customer Success to meet customer needs as effectively as possible and to continuously improve our processes.
  • Customer Feedback & Strategy: You proactively gather feedback, recognize trends and contribute to the strategic development of our accounts.

Requirements

  • Experience in Customer Management: You have at least 2 years of experience in account management, ideally at a B2B SaaS company.
  • Strong Communication: You engage customers through empathy, negotiation skills and professional communication.
  • Analytical Thinking: You identify potential within existing customers and derive concrete actions.
  • Organized & Self-Driven: You work in a structured, independent manner and take responsibility for your accounts.
  • Team Player Mentality: You collaborate closely with Sales, Marketing and Customer Success to provide optimal customer support.
  • Flexibility & Willingness to Learn: You are open to new challenges and continuously develop your skills.
Benefits
  • Your Buden-Buddy, our welcome box and a structured onboarding phase help you get settled in quickly.
  • Experience a positive team culture through regular Buden game nights, weekly coffee dates, joint sports activities (company runs, cycling tours, …), exciting summer events and more.
  • Flexible choice of work location — decide whether you want to come to the office or work from home.
  • We want to grow together and look forward to you joining the journey and actively contributing to the development of Bude.
  • Your work has a sustainable impact — we reduce the CO2 footprint of logistics.
  • Choose the incentives that suit you: we subsidize the Deutschland-Ticket and the EGYM Wellpass.
  • Up to 30 vacation days.
  • Free beverages, choice of your work equipment, regular feedback conversations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementKPI trackingperformance optimizationcustomer onboardingB2B SaaS experience
Soft Skills
strong communicationempathynegotiation skillsanalytical thinkingorganizedself-driventeam playerflexibilitywillingness to learn