Logicbroker

Customer Success Manager

• Act as a trusted advisor, aligning our solutions with the client’s evolving eCommerce business needs to drive sustainable and profitable growth.
• Build and nurture strong, long-term relationships with key decision-makers and stakeholders.
• Develop a deep understanding of the client’s industry, business, and strategic priorities that drive eCommerce growth.
• Conduct regular strategic business reviews (QBRs) to showcase ROI, discuss business goals, and uncover growth opportunities.
• Identify and capitalize on upsell, cross-sell, and expansion opportunities within existing accounts.
• Partner with Sales to develop account growth strategies and effectively manage a robust pipeline of incremental revenue opportunities.
• Partner with clients to achieve specific financial targets related to the growth of their Dropship, Marketplace, and overall eCommerce programs.
• Proactively monitor customer health, identify risks, and create mitigation strategies.
• Proactively manage client renewals and collaborate with ecosystem partners to ensure client health is closely monitored and stakeholders are engaged.
• Drive adoption of platform features and new solutions to maximize business value and drive results.
• Facilitate training and enablement of the platform as needed to maximize product usage and expand client programs.
• Leverage data analysis and customer insights to recommend strategies that drive growth and operational efficiency.
• Act as an industry expert sharing key industry trends, benchmarks, and best practices to position Logicbroker as a strategic partner.
• Partner with Sales, Marketing, and Product teams to share customer feedback and align on growth strategies.
• Maintain accurate account information within account plans and CRM systems to report on client health, opportunities, and risks.
• Provide regular updates on revenue forecasts, expansion opportunities, and churn risks.

Senior Client Success Manager