Provide best in class customer service to Logically’s customer base
Adhere to company values while following best practices and operational procedures
Ensure compliance with company policies, procedures, and all contractual and regulatory requirements
Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
Implement secure networks on case-by-case bases dependent upon circumstantial business and technology requirements
Responsible for implementing appropriate IT security procedures, configuring security software, and implementing security administration functions across multiple platforms
Responsible for performing product deployments and assessments as well as making recommendations to enhance and expand the cybersecurity portfolio of customers
Collaborate with the team to ensure customer service level agreements (SLA) are met
Provide network and firewall support to customers
Provide support, engineering, configuration, and troubleshooting for network security infrastructure
Perform network troubleshooting, network traffic analysis and debugging, security incident response; implement VPN encryption
Develop and maintain network security documentation
Apply risk management framework to assess cybersecurity risks of network appliances and provide strategic recommendations to bolster security and reduce attack surface while maintaining required operational capabilities
Participate in on-call support rotation

Requirements

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or relevant experience
2-4 years’ experience in network architecture and deployment
Preferred to have at least 1 of the following certifications: CompTIA Security+ CE, Fortinet NSE4 or higher, SonicWall Network Security Administrator (SNSA), Cisco Certified Network Associate (CCNA)
Knowledge of STP, LAG, LACP, ACL, LLDP, 802.1X, and NAC protocols
Knowledge of firewall policies, security standards, and managing rulesets
Understanding of L2 switching and spanning tree technologies
Understanding of network design and troubleshooting techniques
Preferred experience configuring firewall, wireless, and switching products such as Fortinet, SonicWall, Extreme Networks, Palo Alto, Cisco, etc.
Ability to communicate effectively with customers and various levels of management both verbally and in written form

Benefits

Competitive wages
Opportunities for personal and professional development
Fun and engaging work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network architecturenetwork deploymentnetwork troubleshootingnetwork traffic analysissecurity incident responseVPN encryptionrisk management frameworkfirewall configurationnetwork security documentationtechnical support

Soft Skills

customer servicecommunicationcollaborationproblem-solvingattention to detailorganizational skillstime managementadaptabilityteamworkleadership

Certifications

CompTIA Security+ CEFortinet NSE4SonicWall Network Security Administrator (SNSA)Cisco Certified Network Associate (CCNA)