Logically

Analyst I, Network Remediation

Logically

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Job Level

Junior

Tech Stack

Firewalls

About the role

  • Provide best in class customer service to Logically’s customer base
  • Adhere to company values while following best practices and operational procedures
  • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
  • Install, configure, and maintain network services, equipment, and devices
  • Provide RMA assistance to customers with hardware failures
  • Make proper firewall configuration changes, including NAT policy setups, rule additions, VPN setup client-based, and site-to-site, content filter configuration and security service management regularly
  • Mitigate the risk of any outages by handling in a prompt and efficient manner
  • Monitor service requests and call queue to ensure service levels and KPI’s are met
  • Perform periodic system audits
  • Upgrade, install, and troubleshoot networks, networking hardware devices and software
  • Implement troubleshooting analysis of firewalls, workstations, and associated systems
  • Perform basic systems testing and operational tasks including configuration, outage remediation, and firewall performance analysis
  • Makes modifications to network resources to optimize utilization and efficiency
  • Provides technical assistance, training, and ongoing support to ensure the customer is satisfied
  • Document all actions under standard company policies and procedures
  • Ensure compliance with departmental and customer satisfaction standards

Requirements

  • Associate's Degree or commensurate professional experience
  • Preferred certification in Network+ and/or Security+
  • 1-3 years of experience in a professional business environment, preferably in the information technology space
  • Willingness to work alternate shifts as required to support the 24/7 operation
  • Ability to grasp new and technical concepts quickly, and stay current with technology
  • Basic understanding of firewall policies, security standards, and managing rulesets
  • Experience with and ability to provide professional customer service
  • Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills
  • Business acumen; translating business requirements into related solutions
  • Flexible and able to remain calm in times of stress while managing multiple priorities at one time
  • Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
  • Sound problem-solving technique with ability and persistence to generate options and select the best solution
  • Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
  • Ability to communicate effectively with customers and various levels of management both verbally and in written form
  • Ability to manage multiple projects in a fast-paced environment
  • Team player mentality and willingness to share knowledge with others.
Benefits
  • Be a part of a culture that is committed to “absolutely doing the right thing,” valuing the well-being of our colleagues and clients.
  • Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.
  • Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
  • We offer competitive wages and benefits, attracting and retaining the best staff for our clients.
  • Take advantage of opportunities for personal and professional development, empowering you to advance your career.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network servicesfirewall configurationNAT policyVPN setupcontent filter configurationsystem auditsnetwork troubleshootinghardware installationoperational taskstechnical assistance
Soft Skills
customer serviceteamworkleadershipcommunicationproblem-solvingflexibilityactive listeningplanningrelationship buildingstress management
Certifications
Network+Security+