Senior Customer Success Manager
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full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £55,000 - £65,000 per year
Job Level
About the role
- Own a portfolio of high-value, complex accounts
- Take full ownership of renewal outcomes
- Define and execute customer success plans tied to measurable ROI
- Identify, shape and close upsell, cross-sell and expansion opportunities
- Collaborate on product feedback loops and customer experience improvements
Requirements
- 5+ years in Customer Success / Account Management within SaaS
- Proven experience managing Mid-Market and Enterprise accounts
- Strong commercial acumen with experience in upsell, cross-sell and negotiation
- Exceptional stakeholder management, including senior and executive-level engagement
- Experience working with CRM and CS tools (e.g. HubSpot, Planhat, Salesforce)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementUpsellCross-sellNegotiationStakeholder ManagementROI Measurement
Soft Skills
Commercial AcumenCollaborationCustomer Experience Improvement