Serve as the primary technical interface for customer missions, aligning on objectives, managing expectations, and ensuring mission success
Own the full mission lifecycle, from requirements definition and ConOps design through launch, commissioning, on-orbit execution, anomaly triage, and long-term optimization
Operate Loft spacecraft and payloads on orbit, driving mission execution, anomaly resolution, and performance optimization across the fleet
Work directly with customers to design and implement mission applications on Loft’s API and operational framework, enabling effective and scalable on-orbit operations
Develop mission tooling and automation in Python to improve reliability, adoption, and operational scale
Translate operational experience and customer feedback into concrete product improvements and roadmap input

Requirements

3+ years of experience in an operational engineering environment, such as satellite operations, forward deployed engineering, production infrastructure, backend or platform engineering for live products, or other mission-critical systems
Experience owning or significantly contributing to production systems operating in real-world, mission-critical environments
Experience diagnosing and resolving issues in complex, multi-layered systems by tracing failures across interfaces and dependencies
Strong Python scripting skills and comfort building automation for operational systems
Experience working across software systems, APIs, and infrastructure such as Docker or similar DevOps environments
Ability to operate effectively in dynamic, high-pressure environments where requirements evolve and real-time decisions matter
Strong communication skills and experience working directly with customers or cross-functional stakeholders

Benefits

100% company-paid medical, dental, and vision insurance option for employees and dependents
Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
401(k) plan and equity options
Daily catered lunches and snacks in office
International exposure to our team in France
Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent
Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
Off-sites and many social events and celebrations
Relocation assistance when applicable

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Pythonautomationrequirements definitionConOps designanomaly resolutionperformance optimizationmission toolingproduction systemsdiagnosing issuescomplex systems

Soft Skills

communicationcustomer engagementexpectation managementproblem-solvingadaptabilitycollaborationstakeholder managementoperational experiencefeedback translationdecision-making