Loews Hotels & Co

Room Service Assistant Manager

Loews Hotels & Co

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • United States

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About the role

  • Lead and supervise the outlet team, ensuring staff are properly trained, motivated, and equipped to deliver an exceptional guest experience while fostering teamwork and professional growth
  • Manage operational efficiency by reviewing payroll, overseeing scheduling, maintaining labor costs, and adapting based on guest needs and trends; ensure compliance with food safety, sanitation, and regulatory standards
  • Oversee floor operations, ensuring service meets or exceeds standards, resolving any barriers swiftly, and ensuring the team has the necessary tools and resources for success
  • Develop key performance metrics, assist with forecasting, budgeting, and interdepartmental communication, and troubleshoot any POS challenges as needed
  • Ensure the maintenance of service areas to meet service standards, update outlet procedures
  • Maintain reliability to support operational needs and perform other duties as assigned to support team and organizational goals

Requirements

  • An experienced Food and Beverage leader with a background in resort or hospitality environment
  • Responsible for the overall management of the In-Room dining experience during assigned shift to include: staffing, training, scheduling team members, planning and coordinating all outlet activities to ensure efficient operation of the department
  • Strong knowledge of food and beverage trends, and menu curation
  • Certification as Food Service Manager or other as required by State County or Local regulations or ability to obtain such certification
  • Proficient in using POS software and Microsoft Office Suite
  • Minimum two years food & beverage experience, preferably in hotel/resort environment
  • Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations
  • Excellent guest service skills
  • Ability to communicate effectively in English verbally and written with team members, leaders and guests required
  • Must be able to work a flexible schedule, nights, weekends and holidays as required
Benefits
  • Excellent benefits and perks including one free meal per shift and free theme park access
  • Competitive health & wellness benefits, 401(k) & company match
  • Paid Sick Days, Vacation, and Holidays
  • Paid Bereavement
  • Training & Development opportunities, career growth
  • Tuition Reimbursement
  • Team Member Hotel Rates, other discounts, perks and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
food and beverage managementmenu curationstaff trainingschedulinginventory controlmeal planningoperational efficiencyperformance metricsbudgetingPOS software
Soft Skills
guest serviceteamworkcommunicationleadershipmotivationproblem-solvingflexibilityorganizational skillsprofessional growthinterdepartmental communication
Certifications
Food Service Manager certification