Loews Hotels & Co

Food and Beverage Assistant Manager

Loews Hotels & Co

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • United States

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About the role

  • Greets and seats guests as needed and ensure total guest satisfaction
  • Oversees employees and operation ensuring organization, cleanliness, proper maintenance, and supplies
  • Provides floor coverage as needed
  • Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
  • Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
  • Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
  • Plans 30/60/90 day forecast, yearly budget, and employee needs
  • Promotes within and outside of the hotel to generate sales
  • Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
  • Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
  • Directs staff towards the goals of the Loews Corporation as defined by management
  • Ensures proper handling of guest checks and payment transactions
  • Intercedes and/or fills in for employees should need occur
  • Trains or supervises the training of all department employees
  • Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
  • Is polite, friendly, and helpful to the guests, management, and fellow employees
  • Attends all appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Executes emergency procedures in accordance with hotel standards
  • Complies with safety regulations and procedures
  • Complies with hotel policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
  • Other duties as assigned

Requirements

  • Minimum two to five years progressive food & beverage leadership experience in hotel/resort environment or upscale free-standing restaurant
  • Thorough understanding of food safety, inventory control, meal planning, and staff supervision in food service operations
  • Knowledge of beverage selection, including wine, beer, and liquor preferred
  • Proficient in using POS software and Microsoft Office Suite
  • Proven experience working in high-volume Food and Beverage operations preferred
  • Strong organizational skills
  • Excellent customer service skills
  • Ability to communicate effectively in English verbally and written with team members, leaders, and guests
  • Ability to work flexible schedule to include AM/PM, weekends, and holidays required
  • High school diploma or equivalent.
Benefits
  • one free meal per shift
  • free theme park access
  • progressive benefits including paid parental leave
  • 401K matching
  • travel benefits
  • opportunities for ongoing learning and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
food safetyinventory controlmeal planningstaff supervisionbeverage selectionPOS softwareMicrosoft Office Suitehigh-volume food and beverage operations
Soft skills
organizational skillscustomer service skillseffective communicationflexibility
Certifications
high school diploma