Assistant Director of Housekeeping
Loews Hotels & Co
full-time
Posted on:
Location Type: Office
Location: Orlando • Florida • United States
Visit company websiteExplore more
Job Level
About the role
- Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department
- Oversees daily assignment of duties to Housekeeping staff
- Analyzes daily room turn and makes staff or procedural adjustments as necessary
- Assists in the management of Housekeeping Rooms Personnel
- Oversees daily operations of Housekeeping Department to ensure quality standards are maintained
- Maintains Housekeeping staffing levels for optimal performance
- Develops and maintains a quality assurance program for all guestrooms
- Inspects and evaluates physical condition of hotel daily for cleanliness
- Responsible for overseeing the activities of Housekeeping Staff
- Monitors daily payroll and takes corrective action when necessary
- Greets and interacts with guests in a friendly manner
- Investigates guest complaints and takes corrective measures
- Provides training for employees regarding OSHA regulations and department policies
- Prepares monthly payroll and budget forecast for public space employees
- Conducts periodic storeroom inventories to ensure maintenance of adequate par levels
Requirements
- Three to five years of management experience in housekeeping or hospitality within a large, fast-paced hotel environment
- Thorough knowledge of all matters related to the proper administration and operation of hospitality functions.
- Effective management, leadership, organizational, and communication skills
- Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA)
- Ability to communicate effectively in English with team members, leaders and guests
- Ability to regularly push, pull, lift up to 50 lbs
- Must be able to work a flexible schedule, nights, weekends and holidays as required.
Benefits
- one free meal per shift
- free theme park access
- paid parental leave
- 401K matching
- travel benefits
- opportunities for ongoing learning and development
- eco-friendly and sustainability programs
- culture of diversity and inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
housekeeping managementquality assurancestaff trainingpayroll managementbudget forecastinginventory managementOSHA regulationsguest complaint resolutionroom inspectionoperational efficiency
Soft skills
leadershiporganizational skillscommunication skillsinterpersonal skillsproblem-solvingcustomer serviceteam managementflexibilityanalytical skillsguest interaction