Lodgify

Connectivity Specialist – Technical Support, English, French

Lodgify

full-time

Posted on:

Location Type: Remote

Location: Spain

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About the role

  • Provide expert guidance and advice to customers on OTA connection types and their features.
  • Proactively troubleshoot and resolve technical issues related to platform integrations and connectivity.
  • Take ownership of cases, guiding customers through the process to ensure resolution.
  • Respond to requests via email, phone, chat, and screen-sharing sessions, ensuring timely and effective support.
  • Deliver excellent customer service and maintain high levels of customer satisfaction.
  • Build and maintain strong client relationships through clear, consultative communication.
  • Collect, report, and escalate customer feedback to relevant teams, ensuring follow-up and continuous product improvement.

Requirements

  • Excellent English and French, both written and spoken.
  • Experience in customer-facing roles, ideally in a technical support or service environment.
  • Strong logical thinking and problem-solving skills to identify and resolve issues effectively.
  • Familiarity with troubleshooting processes and handling customer inquiries independently.
  • Proven experience in assisting customers and conducting live product walkthroughs (calls, screen shares).
  • Ability to learn quickly and adapt to new tools, processes, and product updates.
  • Strong communication skills, both written and verbal, with a customer-first mindset.
  • Solid organizational skills with the ability to manage multiple tasks in a fast-paced environment.
Benefits
  • The freedom to work from home.
  • Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
  • Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist).
  • Save on meals and transportation! Enjoy our Flexible Remuneration plan.
  • Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
  • Free Spanish classes.
  • Boost your earning potential with our referral program that offers paid compensation.
  • Great culture & working environment with an international team of over 60 different nationalities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceclient relationship managementproblem-solvinglogical thinkingcommunicationorganizational skillsadaptabilityconsultative communicationindependent troubleshootingmultitasking