Lodgify

Onboarding Specialist

• Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and French.
• Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

Customer Onboarding Specialist

Sales Development Rep

• Engage and qualify leads: Prequalify leads generated by Lodgify’s marketing efforts through telephone, chat, or email.
• Tailor the pitch: Clearly communicate Lodgify’s value and benefits, adapting your approach to each customer’s specific needs.
• Drive conversations: Manage a high volume of inbound chats and calls, uncover customer needs, and position Lodgify as the best-fit solution.
• Prospect actively: Drive high activity targets of 100 calls a day.
• Leverage live chat: Connect with inbound leads in real time through live web chat and inbound calls.
• Collaborate with Sales: Pass on qualified leads to the Sales team and support them in closing deals more efficiently.
• Stay organized: Manage all interactions in **HubSpot CRM**, ensuring activity is logged and records are accurate.
• Contribute to growth: Take part in projects that improve sales operations and processes, sharing ideas to boost team performance.
• Share insights: Exchange strategies and feedback with the Sales team to enhance results and better understand customer needs.

Sales Development Representative, English/Spanish

• Engage and qualify leads: Prequalify leads generated by Lodgify’s marketing efforts through telephone, chat, or email.
• Tailor the pitch: Clearly communicate Lodgify’s value and benefits, adapting your approach to each customer’s specific needs.
• Drive conversations: Manage a high volume of inbound chats and calls, uncover customer needs, and position Lodgify as the best-fit solution.
• Prospect actively: Drive high activity targets of 100 calls a day.
• Leverage live chat: Connect with inbound leads in real time through live web chat and inbound calls.
• Collaborate with Sales: Pass on qualified leads to the Sales team and support them in closing deals more efficiently.
• Stay organized: Manage all interactions in HubSpot CRM, ensuring activity is logged and records are accurate.
• Contribute to growth: Take part in projects that improve sales operations and processes, sharing ideas to boost team performance.
• Share insights: Exchange strategies and feedback with the Sales team to enhance results and better understand customer needs.

Trilingual Sales Development Representative – English, German, Spanish, Italian, French

Sales

• Join Lodgify's sales talent pool to be considered for roles such as Sales Development Representative and Sales Specialist.
• For SDR: drive growth by connecting with outbound leads, identifying potential customers, and setting the stage for deals.
• For Sales Specialist: engage with pre-qualified leads worldwide, uncover business needs, deliver demos, demonstrate value, and close deals.
• Contribute to Lodgify's global growth by generating new business opportunities and expanding the customer base.
• Collaborate with experienced sales professionals in a fast-paced, international environment.

Sales Representative

• Prequalify inbound leads generated by Lodgify’s marketing efforts through telephone, chat, or email.
• Communicate the value and benefits of Lodgify to potential customers, tailoring approach to their needs.
• Handle a high volume of chats and incoming calls, identifying customer needs and positioning Lodgify as the solution.
• Work closely with the Sales team to pass on qualified leads to enable deal closing.
• Use HubSpot CRM to manage interactions, record activity, and keep contact records updated.
• Participate in projects to improve sales operations and processes, contributing ideas and feedback.
• Actively exchange ideas and communicate with the sales team to share insights and strategies for improved performance.
• Support sales efforts by driving lead qualification and nurturing inbound prospects.

Customer Onboarding Specialist

Sales Development Representative, English/Spanish

Trilingual Sales Development Representative – English, German, Spanish, Italian, French

Sales Representative

Trilingual SDR – English, Spanish, Italian or French