Lodgify

Support Engineer

• Provide expert guidance and advice to customers on OTA connection types and their features.
• Proactively troubleshoot and resolve technical issues related to platform integrations and connectivity.
• Take ownership of cases, guiding customers through the process to ensure resolution.
• Respond to requests via email, phone, chat, and screen-sharing sessions, ensuring timely and effective support.
• Deliver excellent customer service and maintain high levels of customer satisfaction.
• Build and maintain strong client relationships through clear, consultative communication.
• Collect, report, and escalate customer feedback to relevant teams, ensuring follow-up and continuous product improvement.

Connectivity Specialist – Technical Support, English, French

Onboarding Specialist

• Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
• Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.

Connectivity Specialist – Technical Support, English, French

Onboarding Specialist, German