Locus Robotics

DevOps Engineer

• Fleet Management at Scale: Design, implement, and maintain robust and secure device management strategies for remote devices using Unified Endpoint Management (UEM), MDM solutions, and orchestration tools.
• Reliability & Monitoring: Develop and manage observability pipelines to track device health, connectivity, and performance metrics across diverse warehouse environments.
• OTA & Lifecycle Management: Own the end-to-end lifecycle of device software, including secure Over-the-Air (OTA) firmware updates, rollback strategies, and OS hardening.
• Incident Response: Participate in on-call rotations to troubleshoot complex system failures, performing root cause analysis (RCA) to drive long-term reliability improvements.
• Self-Healing Infrastructure: Develop automated remediation scripts that detect and fix common edge issues such as hung scanning processes or display driver freezes without manual intervention.
• Zero-Touch Scalability: Architect and maintain remote provisioning and management workflows for a global fleet of Linux, iPads, and Android devices using secure remote management strategies.
• Secure Remote Access: Implement and manage secure remote access protocols such as SSH, VPNs, and private APNs to enable out-of-band troubleshooting and real-time device control without physical site visits.
• SLO/SLI Frameworks: Define and enforce Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for device availability, connectivity, and peripheral performance.
• Error Budget Management: Use error budgets to balance the pace of innovation with fleet reliability, ensuring data-driven decisions for feature releases versus stability fixes.
• Security Governance: Align fleet operations with industry standards such as the NIST Cybersecurity Framework (CSF), ISO/IEC 27001, and CIS Controls.
• Vulnerability Management: Drive continuous monitoring and automated patching schedules to mitigate risks and ensure regulatory compliance across all managed device platforms.

Site Reliability Engineer – Remote Device Management

Solutions Engineer

• Develop concept system designs to include robot counts, productivity estimates and description of operations.
• Provide technical support and insight on discovery and roadmap calls.
• Facilitate system demonstrations and site visits for prospects.
• Perform data analysis to assess requirements.
• Support the sales team in proposal development to include ROI and savings estimates.
• Support implementations with customer’s technical staff.
• Provide technical context in competitive comparison calls.
• Represent Locus Robotics in onsite customer visits and at trade shows.
• Other responsibilities as required.

Senior Solutions Engineer

Sales Development Rep

• Research target accounts and key personas to execute multi-channel outreach (phone, email, LinkedIn, events) using concise, personalized messaging to scheduling discovery meetings with Business Development Managers.
• Rapidly triage inbound leads, conduct discovery conversations to understand pain points, timeline, and fit, and secure qualified meetings for Business Development Managers.
• Partner with Sales and Marketing on account plans, event follow-ups, and targeted plays tailored to verticals such as 3PL, retail/e-commerce, and industrial.
• Attend trade shows and pre-book meetings, manage scanners/lead capture, and execute fast, high-quality post-event follow-ups.
• Maintain clean CRM data, document call notes and next steps, and meet activity and quality SLAs (e.g., speed-to-lead, sequence conversion).
• Develop clear, concise summaries of prospect goals, key stakeholders, and triggers to accelerate deal progression.

Sales Development Representative, Vertriebsmitarbeiter

Program Manager

• Provide daily operational support for customers sites to ensure smooth system performance.
• Manage customer satisfaction throughout the deployment period and contribute to continuous process improvements.
• Act as the primary point of contact for escalated technical issues, ensuring timely resolution.
• Support key technical tasks, including warehouse mapping, preventative maintenance, and system upgrades.
• Facilitate change requests, clearly communicating impacts on project timelines and budgets to all stakeholders.
• Prepare and deliver status reports by collecting, analyzing, and summarizing key operational metrics (e.g., Throughput, UPH, Lines Per Hour).
• Conduct post-project reviews to evaluate successes, identify areas for improvement, and capture lessons learned.
• Monitor site performance to ensure contractual goals and service levels are consistently met.
• Drive system scalability to support the customer’s evolving business needs.
• Perform other duties as required to support project and customer success.
• Other duties as required.

Customer Success Manager / Program Manager

Support Engineer

• Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction.
• Serve as the first point of contact for customer sites, providing prompt response and resolution.
• Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers.
• Collaborate with engineering and cross-functional teams to troubleshoot and resolve complex technical issues.
• Monitor, prioritize, and manage tickets to maintain compliance with defined service level agreements (SLAs).
• Create and update knowledge base articles to improve support workflows and maintain accurate, up-to-date documentation.
• Maintain clear, professional, and timely communication with customers throughout the support process.

Technical Support Specialist – Sun-Thurs 12pm-8:30pm ET

Engineer

• Prepare detailed analytical reports on key performance indicators to identify opportunities for improvement around the Locus Robotics picking operations.
• Identify and improve linkages between data points. Interpret and transform data into meaningful information that can be acted upon.
• Use Voice of the Customer as well as onsite direct observations to provide recommendations on processes improvements and optimization to maximize the robots’ efficiency and picking productivity.
• Work with the internal team to implement such recommendations.
• Work on post-sales solutions design efforts around locus operation layout design and tote design.
• Collaborate with the sales team to understand initial requirements.
• Work with the customer to identify the best optimal solution from a layout standpoint.
• Develop or enhance tools and methodology to support the optimization process across multiple customers.
• Use Voice of the Customer to provide feedback back to engineering around new product features or enhancement of existing ones.
• Interact with a variety of customers, including 3PLs, retail, e-commerce, automotive and life science.
• Communicate and present to different customers stakeholders, including corporate executives and site operators.

Industrial Engineer

• Own the execution of software version upgrades and new release deployments.
• Manage and update SLAM-based maps, implementing changes to optimize robot navigation.
• Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors).
• Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements.
• Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams.
• Develop and maintain documentation, FAQs, and internal troubleshooting guides.
• Collaborate with cross-functional teams to diagnose and resolve complex system issues.
• Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams.

Technical Support Engineer

Technical Support Specialist (Mon-Fri 3:30pm-12am ET)

Senior Industrial Engineer

• Conduct research on companies and prospects, and execute outbound outreach using a variety of creative strategies—such as crafting targeted, personalized content and engaging prospects through phone calls and other channels.
• Evaluate and qualify marketing leads to build and maintain a strong, growing sales pipeline.
• Engage in active listening and steer conversations to uncover key insights about the prospect’s environment.
• Build early relationships with prospects to educate and inform them, identify opportunities, and effectively position Locus as the ideal solution.
• Collaborate with Sales and Marketing to qualify leads and develop effective account-based marketing (ABM) strategies.
• Create clear and concise summaries of the prospect’s goals and potential opportunities.
• Partner with Sales Executives to advance and accelerate identified opportunities through the sales process.
• Execute prospecting activities with enthusiasm, determination, and persistence.
• Attend trade shows and events as needed.

Sales Development Representative 

Accounts Receivable

• Generate and issue accurate customer invoices using billing systems, ensuring timely and compliant billing practices.
• Maintain and record new customer contracts, billing terms, and revenue recognition schedules in accordance with company policies.
• Prepare and distribute customer account statements, proactively addressing discrepancies and inquiries
• Lead collections activities by monitoring aging reports, preparing monthly collections summaries, and partnering closely with Locus’ Sales and Contracts teams to resolve outstanding balances.
• Prepare journal entries and provide support for month-end close and reconciliation activities.
• Contribute to process improvements and support ad hoc projects and cross-functional initiatives as the business continues to scale.

Accounts Receivable and Collections Associate

Customer Success Manager

• Implement and deploy complex robotic order fulfillment solutions at customer sites, including the installation and integration of robotic hardware, software, and supporting server infrastructure.
• Create and configure SLAM-based maps of warehouse fulfillment centers using AutoCAD or similar CAD software, ensuring accurate representation of the operational environment.
• Manage onsite customer relationships, coordinating effectively with both internal teams and external stakeholders to ensure alignment and project success.
• Assist with infrastructure setup, robot and software configuration, and provide support during the initial system deployment phase.
• Provide on-site customer support following system installation to ensure smooth operation and address any initial issues or adjustments.
• Perform other duties as required.

Deployment Engineer

Sales

• Responsible for driving sales performance and revenue growth across France by implementing strategic plans and maximizing market opportunities.
• Own and execute the territory strategy by defining the ideal customer profile (ICP), mapping key accounts, analyzing whitespace opportunities, and driving quarterly go-to-market plans.
• Build and advance a high-quality pipeline by actively prospecting through outbound outreach, social engagement, and events; lead discovery conversations, develop compelling business cases with ROI, and drive opportunities through to close.
• Lead complex enterprise sales cycles by orchestrating cross-functional engagement with operations, IT, finance, procurement, and legal; oversee Proof of Concepts and pilots; and negotiate RaaS terms, conditions, and multi-year agreements to close strategic deals.
• Drive partner ecosystem growth by collaborating and co-selling with system integrators, 3PLs, and channel partners; develop joint account plans and generate sourced pipeline to accelerate revenue.
• Deliver accurate forecasts by applying structured methodologies such as MEDDICC or BANT, providing weekly updates and commit calls with clear next steps to ensure pipeline visibility and accountability.
• Drive executive engagement by coordinating site visits, reference calls, and value reviews with senior stakeholders, while building champions across multiple organizational levels.
• Drive cross-functional collaboration by partnering closely with Solutions Engineering on scope, design, and pricing; align with Customer Success on land-and-expand strategies; and work with Marketing on ABM campaigns, events, and localized content to achieve plan.
• Provide actionable market intelligence by sharing competitive insights, pricing trends, and customer feedback with product teams and leadership to inform strategy and innovation.