Localize

Localization Account Manager

Localize

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own a portfolio of strategic accounts, building trusted relationships with both executive stakeholders and day-to-day users.
  • Act as a strategic advisor by aligning customer goals with product capabilities to drive measurable business outcomes.
  • Conduct regular check-ins, QBRs, and strategic planning sessions to reinforce value and maintain alignment with evolving customer needs.
  • Monitor account health metrics (e.g., engagement, usage, NPS) and take proactive, data-driven actions to reduce risk and improve satisfaction.
  • Own renewal and expansion targets within your book of business.
  • Carries a quarterly retention and expansion goals aligned to departmental targets.
  • Own the full customer lifecycle post-sale, including adoption, retention, renewal, and expansion.
  • Identify and execute upsell, cross-sell, and expansion opportunities through strategic account planning and needs discovery.
  • Build strategic relationships to enable cross selling within an organization
  • Develop a deep understanding of client accounts to identify growth opportunities and drive expansion through strategic, consultative account planning.
  • Drive renewals by demonstrating value, identifying upsell opportunities, and minimizing churn risks.
  • Proactively manage customer relationships to ensure satisfaction, minimize churn, and drive long-term retention through consistent engagement and value delivery.
  • Contribute to evolving the Customer Success playbook by sharing best practices, process improvements, and strategic insights.
  • Serve as the voice of the customer by collecting insights and feedback to inform Product, Marketing, and Support roadmaps.
  • Support the creation of customer success stories, case studies, and user groups to showcase impact and foster community.
  • Collaborate cross-functionally to improve the end-to-end customer experience and surface opportunities for platform enhancements.
  • Lead onboarding for new customers, ensuring successful implementation, early engagement, and a smooth handoff from Sales.
  • Collaborate with Support and Product teams to resolve issues early and ensure customers realize initial value quickly.
  • Conduct training sessions, webinars, and enablement initiatives to promote self-sufficiency and drive product stickiness.

Requirements

  • 3+ years of experience in a Customer Success, Account Management, or Client Partner role within a B2B SaaS environment
  • Proven ability to own and grow revenue from existing customer accounts through cross-selling, upselling, and partnership development
  • Excellent communication and executive presence; comfortable engaging C-level stakeholders
  • Strong technical fluency and ability to translate product value to business outcomes (HTML/CSS/JavaScript familiarity is a plus)
  • Highly organized, metrics-driven, and able to manage multiple priorities independently in a fast-paced environment
  • Brings a disciplined approach to CRM hygiene and leverages tools like HubSpot to track key performance metrics, maintain accurate customer data, and support reporting workflows that enable data-driven decision-making
  • A proactive mindset with a bias toward action, you don’t wait for issues to escalate; you anticipate customer needs, address risks early, and work cross-functionally to ensure long-term success and satisfaction
  • A genuine team player mindset, fostering collaboration, empathy, and accountability across departments.
  • Proactively shares knowledge, supports peers, and contributes to a unified approach that drives customer satisfaction, renewals, and growth
  • A strategic mindset with the ability to identify and nurture partnerships such as integrations, co-marketing initiatives, and referral programs that deliver mutual value and drive business growth.
Benefits
  • Competitive salary
  • 401(k) plan + 4% matching
  • 100% company-paid health, dental, and vision insurance
  • Company-paid life insurance and AD&D insurance
  • Work anywhere in North America (we are 100% remote)
  • New Macbook (or computer of your choice)
  • Monthly stipend for home internet costs
  • Generous PTO package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementcross-sellingupsellingCRM hygienedata-driven decision-makingHTMLCSSJavaScriptmetrics-driven
Soft Skills
communicationexecutive presenceorganizational skillsproactive mindsetteam playercollaborationempathyaccountabilitystrategic mindsetcustomer relationship management